我是前天刚买的godaddy空间,可是不知道怎么搞的,今天开始FTP连接不上,网站域名都打不开:www.blizzardbbs.com
ping 118.139.171.1 也不行,不知道是什么原因,给他们发个邮件,回信来了,但是我看不懂洋文呀,不知道说的是什么意思。是让我退款吗,麻烦知道的告诉我下,谢谢!
回信如下:
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Zhihu,
Thank you for contacting Online Support. We would need to have had access to the site at the time it was not available. I have tested your site as well as your FTP and was unable to duplicate any issues at this time. There are also no known issues that would cause your site to not resolve as expected.
We understand this does not signify that no issues exist but without being able to duplicate what you are describing it is extremely difficult to verify the root cause of the issue. If you are seeing this occur intermittently and believe this is related to a server-specific issue we recommend that you contact our Support team by phone during a time in which the problem is occurring.
If you can provide steps to duplicate your issue along with the exact text of any error message you are receiving we would be able to review your account further. Please also try to reproduce your issue through another network and Internet Service Provider.
Please let us know if we can assist you in any other way.
Regards,
Mitchell P.
Online Support Team
Issue :
Dear Sir / Madam,
I encountered a problem: the FTP connection is not on the server, my site is not open, it makes me very anxious. Trouble to help me you possibly deal with, Thank you very much!
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If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 15428478].
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