GD 申请退款，他们回复了，请版主帮翻译。谢谢

小炜哲

都不知道怎么修改 可以让客服帮忙修改吗

亦枫℡

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Thank you for contacting Online Support. It appears you are having issues with the site speed of taoke21.com. Currently I see the site as coming up with a Forbidden error and the site loads quickly. The error means you will need to change permissions on your plan. To modify permissions using the File Manager:

1. Log in to your Account Manager.
2. In the My Products section, select Hosting.
3. Next to the hosting account you want to modify, click Launch.
4. In the Content section, click FTP File Manager.
5. Select the directory or directories for which you'd like to set permissions.
6. Click the Permissions icon.
7. Select the permissions for the selected files.

Web Visible:
Allows the files to be seen from the web.
Executable:
Files are allowed to be executed and viewed by the public.

For additional permissions options, click Advanced.

You may specify both the Web user permissions and Owner permissions for the selected files.

Read:
Allows anonymous users to view the contents of the selected directory.
Write:
Allows users to write to the selected directory.
Execute (Directory):
Allows users to execute scripts out of the selected directory.

8. Click OK.

If you still wish to cancel the plan and get a refund please use the steps below then contact us back to request a refund on any applicable months left on the account.


Canceling your hosting account removes your website's files from our servers. Be sure that you have copies of any files you want to keep before you cancel your account.



To Cancel Your Hosting Account:




Log in to your Account Manager.

Click Web Hosting.

Click Options next to the account you want to cancel.

Click Cancel this account.

Click Cancel Account.



NOTE: It can take up to 24 hours for the domain name to be available for use again after you cancel your hosting account.




Please let us know if we can assist you in any way.

Regards,
Kimberly P.
Online Support

nisheng

他们看了你的下你的网站，发现网站加载速度还是挺快的，并且网站出现403 Forbidden错误，这个错误可能是由于文件读写权限造成的，然后给出修改文件权限的具体步骤。
如果你还是仍然想申请退款可以按照信中给出的步骤取消产品然后申请退款，注意取消产品后域名将在24小时后重新生效。

亦枫℡

nisheng 发表于 2012-2-13 01:36 PM
他们看了你的下你的网站，发现网站加载速度还是挺快的，并且网站出现403 Forbidden错误，这个错误可能是由 ...

我仍然想退款，是否还需要向他们再发一封邮件呢？
应该怎么发？

nisheng

回复此封邮件即可：
Hello:
       I have cancelled the plan and want to have a refund.Thanks a lot!

亦枫℡

nisheng 发表于 2012-2-14 09:08 AM
回复此封邮件即可：
Hello:
       I have cancelled the plan and want to have a refund.Thanks a lot! ...

Dear Sir/Madam,

Thank you for your response. We have completed a request for a refund to be applied to your account for the canceled services. All refund requests must be reviewed for final approval by our billing department. Please allow up to 48 hours for the request to be processed and for the refunded receipt to appear in the Order History of your account. If it is not approved, you will receive a denial notification at which time you can respond to this email for further review. Upon approval, you will receive a confirmation of the refund.

Once the refunded receipt appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund to the original payment method for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

Regards,
Irving P.
Online Support
他们给我回复了，他们是否会给我退款？

nisheng

他们需要48小时来处理的退款请求，如果处理成功你将在5-7个工作日得到退款，否则你需要联系他们进行近一步的验证

亦枫℡

nisheng 发表于 2012-2-17 09:14 AM
他们需要48小时来处理的退款请求，如果处理成功你将在5-7个工作日得到退款，否则你需要联系他们进行近一步 ...

Thursday, February 16, 2012 2:00 PM


Dear

GoDaddy.com has received a refund request for the following items:


QTY ITEM PRICE
-1 Hosting - Shared - Deluxe - Linux - 1 year (recurring) -$41.90

--------------------------------------------------------------------------------

Subtotal:   -$41.90
Shipping & Handling:   $0.00
Tax:   $0.00
Total:   -$41.90


Your refund receipt number is: 385843001
Your customer number is: 39817537

他这个回复是不是给我退款了呢？

nisheng

恩，他们已经成功的处理了你的退款请求，需要5-7个工作日将退款到你的账户中

亦枫℡

谢谢