购买域名的时候使用支付宝付款了2次如何退款?

liveasx

购买域名的时候使用支付宝付款了2次如何退款?

1月1日,使用支付宝购买域名不小心付了2次款
收帐的支付宝帐号是product@netgiro.com,发邮件过去没回复
如何是好?发给官方客服吗?
客服联系邮箱是多少?需要发什么内容?

mlmm

2次？？？这莫不小心？？

add.c

联系GoDaddy客服发ticket教程

you had charged me the repetition fee of domain registration  by alipay . Please refund me . Thanks

liveasx

我按照你的办法后收到的邮件,但好像客服人员没看明白?
下面内容是不是叫我取消注册域名然后退款给我?
下面是邮件内容.

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear XXXXX,

Thank you for contacting Online Support.  The two most recent charges in your account are for two separate items: the registration of XXXXX.ORG and the registration of XXXXXX.COM.  If you did not want to register one of these, we would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within 5 days of the purchase date for the new domain or 45 days of the renewal for the previously registered domain for a refund. Once canceled, please reply to this email and we will submit your refund request.



Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Select 'My Account' from the top of the page.
• Log in using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Please let us know if we can assist you in any other way.

Sincerely,
Joey P.
Online Support Team

Customer Inquiry
Name : XXXX
Phone : 2013422XXXXX
Domain Name :
ShopperID : 29472XXXX
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : you had charged me the repetition fee of domain registration by alipay . Please refund me . Thanks

CUSTOMER NUMBER: 294XXXX4
LOGIN NAME: XXXXXX
RECEIPT NUMBER: 2127XXXX3
ORDER TOTAL: $15.34

XXXXX.ORG 2 Years

If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 809XXX0].

Thanks,
GoDaddy.com, Inc.

add.c

你自己注册两个域名当然要扣两个域名的钱
如果 不想注册另外一个，删除之  然后再要求退款
另外域名注册5天内可以退款

liveasx

不是这样的版主,我的一个GoDaddy帐号注册了2个域名,其中一个很早之前就注册了,不关那个事,
我1月1日新注册的域名收了2次款,15美元2年=人民币是105多元,但我支付了2次,200多元.

GoDaddy客服随随便便看信就回复了?

add.c

把你支付宝账单截图发给GoDaddy
ps，支付宝就是有点麻烦

liveasx

#05
版主看,2010.01.01交易的有2个,2010.01.02那是域名续费
如何发到客服?需要什么内容?

消费名称: GODADDY.COM 480-505-8855 Customer#: 294xxxx Order#: 212xxxxx3 - GODADDY.COM 480-505-8855 Customer#: 294xxxx4 Order#: 212xxxx23
交易号: 201001014799xxxx

[ 本帖最后由 liveasx 于 2010-1-4 12:30 PM 编辑 ]

add.c

消费名称: GODADDY.COM 480-505-8855 Customer#: 294xxxx Order#: 212xxxxx3 - GODADDY.COM 480-505-8855 Customer#: 294xxxx4 Order#: 212xxxx23
交易号: 201001014799xxxx

类似这样的

qibian

你是怎么查到这个product@netgiro.com收款帐号的呀，我也买了，我怎么看不到呀