请求翻译——多谢

Derek_Chan

原帖由 Donnal 于 2008-10-5 01:09 AM 发表

等了一天，godaddy终于来了消息。
4338

Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam,
Thank you for contac ...

他們的回覆提及了"如果這域名上的資料是不正確的, 請發到"undo@godaddy.com"進行進一步的幫助."...
雖然我不太明白到底他們想表達什麼, 但在他們回覆當中只看見剛才我所說的話. 那你就試試發個郵件給他們吧:

Hello,
I have tried to contact your customer service center and I also got back their response that was stated: 在這裡貼上客服回覆的連結.
I see that there is left a way , which is to contact you by email. And they didn't leave more details on how to resolve this problem directly.
Actually, I ought to clear my important point in this case, the domain which has disappeared without a trace.
Please let me a solution and get back as soon as possible.

[ 本帖最后由 Derek_Chan 于 2008-10-6 01:25 PM 编辑 ]

Donnal

给他们发过去了邮件后，他们回过来条，说让我重置密码。我今天重置了大概有20多遍，都是同样的操作，每次都提示设置成功了，眼睛都快绿了....用刚设置的密码登陆还是登陆不上。

    现在我发现又多了一个问题了，不仅是不能管理域名了，而且还，不能更改密码了...
重置完密码后等了20多分钟，还是那样不能登陆，用原来的密码倒是可以登陆。

我一直在坚持....

Derek_Chan

原帖由 Donnal 于 2008-10-8 10:19 PM 发表
给他们发过去了邮件后，他们回过来条，说让我重置密码。我今天重置了大概有20多遍，都是同样的操作，每次都提示设置成功了，眼睛都快绿了....用刚设置的密码登陆还是登陆不上。

    现在我发现又多了一个问题了，不仅是不能管理 ...

這樣我不太清楚. 如果你的確你的操作無誤, 而且你想向他們問清楚, 請把你的翻譯內容打出來吧.

Donnal

原帖由 Derek_Chan 于 2008-10-9 01:09 AM 发表


這樣我不太清楚. 如果你的確你的操作無誤, 而且你想向他們問清楚, 請把你的翻譯內容打出來吧.

“Hello,
May I get your assistance? My domain has been deleted unknowingly. When I heard it, I felt that it's incredible to appear on I.

Before the domain really has been deleted, I was given two mails those were about the domain which was canceled.

The first one, it's about my domain has been deleted. Actually, I supposed that it must be in error. So I didn't care it about.

The second one, it's about my domain has been transferred successfully.

Till to that moment, I have started to think about the mail's sending time. It is illogical, isn't it?

Afterwards, when I got into my control panel , and I had made a checking of my domain. But the system showed that 'You do not have any domains. Click here for more information.'

Please let me have more methods to fix this issue and get back my domain.

"

Support Staff Response
Dear Sir/Madam,

Thank you for contacting Online Support.

I understand you have a question about the domain name XXXX.com and the fact that it is no longer in your account.  I have included a link to the whois database information for this domain name:

http://who.godaddy.com/WhoIs.aspx?domain=XXXX.com&prog_id=godaddy

If this owner information listed with Whois is incorrect, please send an email to undo@godaddy.com for additional assistance. We apologize for any inconvenience regarding this issue.

Please let us know if we can assist you in any other way.

Sincerely,

Dean P.
Online Support Technician "

I have tried to contact your customer service center and I also got back their response that was stated: http://who.godaddy.com/WhoIs.aspx?domain=XXXX.com&prog_id=godaddy

This owner information listed with Whois is right.

I see that there is left a way , which is to contact you by email. And they didn't leave more details on how to resolve this problem directly

Actually, I ought to clear my important point in this case, the domain which has disappeared without a trace.

Please let me a solution and get back as soon as possible.


截图：

就这上面这些，我需要提供域名吗？谢谢版主的一直关注，但是我还得麻烦您帮我解决...

在正常情况下，Godaddy域名管理——在Godaddy账户中点击——MY Products —— Domain manage ——然后ALL My domains就应该看到自己的域名了....（就像这里说的 http://godaddy.idcspy.com/use/domain_use_111）

但是我登陆帐户后点击——MY Products这一项根本就没有下拉列表,怎么点也没有，只有MY ACCOUNT以下的可以点....

如果点击Domains——My Domains

后就出现了“You do not have any domains. Click here for more information.

”
我域名失踪了....

[ 本帖最后由 Donnal 于 2008-10-9 11:54 PM 编辑 ]

Derek_Chan

原帖由 Donnal 于 2008-10-9 11:52 PM 发表


“Hello,
May I get your assistance? My domain has been deleted unknowingly. When I heard it, I felt that it's incredible to appear on I.

Before the domain really has been deleted, I was given two mails ...

這個問題就正如你第一次開始查詢的時間, 有關情況我已經在翻譯中告訴了他們了.
因為這是有關Godaddy的技術問題, 我不大清楚問題的來源.
或許你可以把你需要翻譯的內容打出來, 我會幫你翻譯的, 因為一些部分是技術問題需要你個人去理解的.
或許你可以先把技術問題和我已幫你翻譯他們的回覆的內容在Godaddy版問問版友吧.
然後把需要翻譯過他們的內容就回來這處, 我再幫你翻吧.  

[ 本帖最后由 Derek_Chan 于 2008-10-13 12:13 AM 编辑 ]

Donnal

原帖由 Derek_Chan 于 2008-10-9 11:59 PM 发表


這個問題就正如你第一次開始查詢的時間, 有關情況我已經在翻譯中告訴了他們了.
因為這是有關Godaddy的技術問題, 我不大清楚問題的來源.
或許你可以把你需要翻譯的內容打出來, 我會幫你翻譯的, 因為一些部分是技術 ...

Derek_Chan大哥你好，我求助的这个问题在“国外域名注册”板块里，管理员帮我分析了一下，修改密码登陆不上排除了是因为密码带了其他特殊字符的原因（因为我没有设置特殊符号），版主分析可能是系统出问题了.反正旧密码还能用就先放一下，主要解决怎样使域名获得管理权限，因为的帐户下面提示没有域名...

在正常情况下，Godaddy域名管理——在Godaddy账户中点击——MY Products —— Domain manage ——然后ALL My domains就应该看到自己的域名了....（就像这里说的 http://godaddy.idcspy.com/use/domain_use_111）

但是我登陆帐户后点击（以godaddy刚改版的网页布局）——MY Products这一项根本就没有下拉列表,怎么点也没有，只有第二项“MY ACCOUNT"列表以下的可以点，虽然可以点，但是更改信息后也一直不生效....

我们该怎么向godaddy客服表达让他们了解我们的意思呢？就想告诉他们：域名怎样才能找回管理权限，为什么帐户下面提示没有域名？”目前基本的解析都不可以，管理不了..
感谢版主跟各位技术人员的关注，谢谢...

[ 本帖最后由 Donnal 于 2008-10-15 09:17 PM 编辑 ]

Derek_Chan

原帖由 Donnal 于 2008-10-15 09:12 PM 发表

Derek_Chan大哥你好，我求助的这个问题在“国外域名注册”板块里，管理员帮我分析了一下，修改密码登陆不上排除了是因为密码带了其他特殊字符的原因（因为我没有设置特殊符号），版主分析可能是系统出问题了.反正旧密码还能用就 ...

1. Hello,
   
2. I'm deeply sorry, I don't understand. Would you like to explain once detailed?
   
3. As I said, my issue now is that it can't to manage my own domain. That means that it's disappearance without a trace.
   
4. I just want to get back my permission of my domain.
   
5. Thank you sincerely for your support.

复制代码

Donnal

原帖由 Derek_Chan 于 2008-10-15 11:23 PM 发表
Hello,
I'm deeply sorry, I don't understand. Would you like to explain once detailed?
As I said, my issue now is that it can't to manage my own domain. That means that it's disappearance without a tra ...

Derek_Chan大哥感谢你又一次认真的为我翻译。
我把上面的翻译发送给support@supportwebsite.com后，这是下面的回复。他们上来先表示歉意，然后他们好像是说帐户是活跃的..
Derek_Chan大哥你帮我看看行吗？谢谢了..
Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Thank you for contacting Online Support.  We apologize for any confusion in this matter.  It appears this domain is in your account and active, it is pointed to your hosting and comes up when I go to it.  Please reply to this email with the error messages you are receiving if any.

Please let us know if we can help any other way.

Regards,
Bryce P.
Online Support

add.c

意思是说他们访问正常。让你提供错误信息

Derek_Chan

原帖由 Donnal 于 2008-10-19 10:28 PM 发表

Derek_Chan大哥感谢你又一次认真的为我翻译。
我把上面的翻译发送给support@supportwebsite.com后，这是下面的回复。他们上来先表示歉意，然后他们好像是说帐户是活跃的..
Derek_Chan大哥你帮我看看行吗？谢谢了..
Our su ...

這樣吧. 你把出現錯誤信息的頁面截圖給他們看一看.

Hello,
Really thanks for your consideration. I've checked and checked again and I didn't realize that whether it has been caused by myself or not.
For what it's worth. Here I attach more detailed information and a print screen picture as well, and what's more, hope this could let yours get more my situation where I'm standing on.
(先把圖片上傳在一些國外圖片網站, 然後再把連結放在這)

[ 本帖最后由 Derek_Chan 于 2008-10-21 05:44 PM 编辑 ]