急救，不是说30天无条件退款吗？

hosans

急救，不是说30天无条件退款吗？他竟然回复退款失败。怎么处理真尴尬。。

I'm sorry but I have to request a refund of the canceled products . Thanks
Order ID Number: 328743233
(Hosting - Web - Deluxe - Windows - AP Region - 1 year)


我之前不清楚，购买了，买了才发现是新加波的机房，应为有AP Region，然后我急着要用，又追加买了一个美国机房的，接着我就退掉我之前的新加波那个，结果等了2个，回复来了，但是给我的答复是………………

Dear Jian Wen Zhou,

We recently received the following refund request:

Order ID Number: 328743233
Refund Amount: $58.72

Unfortunately, your request has been denied.

求助大大，应该怎么再跟他们沟通。。。












。

[ 本帖最后由 hosans 于 2011-5-19 01:12 PM 编辑 ]

　我们最近收到了以下要求退票:
　　
　　328743233秩序的身份证号码:
　　58.72美元的退税金额:
　　
　　不幸的是,你的请求被拒绝。

hosans

是啊，我的请求被拒绝，失败了，怎么继续处理。。我按照退款流程教程做的了-。-

lpj

你可以考虑让他们把你购买的亚太主机的时间追加到美国主机上

lwbo1987

怎么会被拒绝，没有写原因吗？

hosans

英文很尴尬？我是在某人的博客了复制的一段理由，大概是AP REGION访问超时，我不要AP REGION的WEB HOSTING，我要美国的WEBHOSTING，申请退款之类。

lwbo1987

参考GoDaddy申请退款图文教程

hosans

原帖由 lpj 于 2011-5-19 01:43 PM 发表
你可以考虑让他们把你购买的亚太主机的时间追加到美国主机上

这个不重要，，我要退款。。。我又买了一个美国主机的，现在是想退掉之前新加波主机的。。。

hosans

原帖由 lwbo1987 于 2011-5-19 01:59 PM 发表
参考GoDaddy申请退款图文教程

。。我已经按照教程所做了。他们什么意思。。

回复了三封EMAIL-----
一：
Thank you for contacting Online Support.  

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

二：
Thank you for contacting Online Support. A ping to your domain or a hosting account in our system will usually fail due to the security of our network and is not a reliable trouble shooting step. However, as your hosting plan has been canceled I have requested that a refund be applied to your account for your canceled hosting plan. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

三：
Thank you for contacting Online Support.

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if there is anything else we can assist you with.

最后失败：
We recently received the following refund request:

Order ID Number: 328743233
Refund Amount: $58.72

Unfortunately, your request has been denied.

Please contact our customer support staff for additional

。。

[ 本帖最后由 hosans 于 2011-5-19 02:13 PM 编辑 ]

lpj

呵呵，那么退款时要写清楚原因，否则会拒绝退款
你现在的情况也可以作为一种退款原因