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动感地带

请帮助一下
我买域名误操作成转域名了 要求退款 我写的信是
Issue : I bought mistakenly a domain name: pct.com (cannot use) please help me to delete, refunds money, thanks



他回的是： 请翻译一下 尽量详细点谢谢
I understand you have a question about obtaining a refund for the purchase of the domain name pct.com. This domain name is not registered with us. If you are referring to the transfer that you purchased, it was for the domain name PST.COM. We would be happy to request a refund for your order. However, we will need you to first cancel the transfer in question. Once the transfer has been canceled, please reply with 4 digit Support PIN on the account.

To cancel your transfer, please use the following instructions:

First, log into your account:

Go to our homepage.
Select 'My Account' from the top of the page.
Log in using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow these steps:

Select 'Domain Manager' from the 'My Products' menu.
Select 'Pending Transfers' from the 'Domains' dropdown.
Check the box next to the domain(s) that you would like to cancel.
Click the 'Cancel Selected' button from the menu above.
Click 'Ok' to confirm the cancellation.

Please let us know if we can assist you in any other way.

Sincerely,

Dean P.
Online Support Team

add.c

让你删除域名转移，然后申请退款
接着是删除转移的步骤

动感地带

我进去了 选中了域名 但是是灰色的操作不了啊 怎么办呢

动感地带

add.c

直接回复说The transfer is declined . So now please refund me .