分享

写回答

发帖

[经验] 文件超1024导致账户被禁了

回答|共 28 个

星易

发表于 2010-3-27 14:23:01 | 显示全部楼层

文件超1024...请问楼主实际上达到多少了?

aiya

发表于 2010-3-27 15:50:48 | 显示全部楼层

是空间账号封了还是把整个账号都封了??
RAKSmart

landee

发表于 2010-3-27 20:22:59 | 显示全部楼层

封的空间账号,我有几个空间,就这个有问题的没法访问也没法操作

挺麻烦的是,没法操作,也就没法去删除文件和修改目录结构,而给godady发邮件要么就是几天才有回应,要么就是答非所问,几天了,还没解决掉一点问题

landee

发表于 2010-3-27 20:27:08 | 显示全部楼层

刚刚收到了一封回馈邮件,说把我的问题交给了“Advanced Hosting Support Department ”, 和前天一样,终点又回到了起点, 呵呵

leebright

发表于 2010-3-31 14:12:42 | 显示全部楼层

他妈的  停了两天了 回的邮件都是打太极
我到他们的论去骂他们

add.c

发表于 2010-3-31 14:37:31 | 显示全部楼层

自己吧邮件内容组织好,别写的不清楚,   问题会很快解决的

leebright

发表于 2010-3-31 15:21:43 | 显示全部楼层

我说 你把这部分目录(它给我列出的)可以删掉
  xx.com的文件帮我打包备份然后也可以删掉

说的很清楚了

[ 本帖最后由 leebright 于 2010-3-31 03:23 PM 编辑 ]

add.c

发表于 2010-3-31 15:47:33 | 显示全部楼层

回复 17# 的帖子

把你们来回回复的邮件贴出来 看看是否是打太极吧,
中文说的清楚 英文意思可能由于表达方式的问题 会影响解决速度的
另外他们是不会帮你删掉文件的, 你可以联系客服说先开通帐户,让你优化并处理处问题的文件

leebright

发表于 2010-3-31 16:01:45 | 显示全部楼层

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Thank you for contacting Hosting Support.

We would be happy to remove the files in question on your behalf. However in order to do this we must first validate your customer account. Please respond to this message with your consent to delete the files in question as we as your 4 digit call in pin. Once we have this information we will be able to continue with the removal of the files.

We look forward to your response.

Regards,

Jared A.

Hosting Support Technician


Customer Inquiry

我的第三次回复  Please deal with it at once !

在2010-03-30 03:25:51,support@godaddy.com 写道:Our support staff has responded to your request, details of which are described belowiscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.
Customer Inquiry

我的第二 次回复  

This files can be deleted . 10276 ./html/52xxoo/main/cache/cafe 20572 ./html/icebeta/cache/cafe 14703 ./html/icebetanet/cache/cafe And please zip the files of tjthe.com for back up for me .Then delete them all.


在2010-03-30 03:25:51,support@godaddy.com 写道:Our support staff has responded to your request, details of which are described belowiscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.
Customer Inquiry

我的第一次回复  ok . i will do the work . Please enable my account asap.

在2010-03-30 03:25:51,support@godaddy.com 写道:Our support staff has responded to your request, details of which are described belowiscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.

[ 本帖最后由 leebright 于 2010-3-31 04:04 PM 编辑 ]

leebright

发表于 2010-3-31 16:06:12 | 显示全部楼层

他叫我发pin码确认信息  我都发过去一天了  还是没回应
这个是最后给我的邮件     你说是不是太极了

Discussion Notes
Support Staff Response
Dear zichuang zhang,

Thank you for contacting Online Support.

Are advanced team is looking into this issue.  As soon as the issue is resolved they will notify you.  Thank you for your patience and understanding.

Please let us know if we can assist you in any other way.

Regards,
Nichole P.
Online Support Team
您需要登录后才可以回帖 登录 | 注册

本版积分规则