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leebright
发表于 2010-3-31 16:01:45
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Discussion Notes
Support Staff Response
Dear Sir/Madam,
Thank you for contacting Hosting Support.
We would be happy to remove the files in question on your behalf. However in order to do this we must first validate your customer account. Please respond to this message with your consent to delete the files in question as we as your 4 digit call in pin. Once we have this information we will be able to continue with the removal of the files.
We look forward to your response.
Regards,
Jared A.
Hosting Support Technician
Customer Inquiry
我的第三次回复 Please deal with it at once !
在2010-03-30 03:25:51,support@godaddy.com 写é“:Our support staff has responded to your request, details of which are described below iscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.
Customer Inquiry
我的第二 次回复
This files can be deleted . 10276 ./html/52xxoo/main/cache/cafe 20572 ./html/icebeta/cache/cafe 14703 ./html/icebetanet/cache/cafe And please zip the files of tjthe.com for back up for me .Then delete them all.
在2010-03-30 03:25:51,support@godaddy.com 写é“:Our support staff has responded to your request, details of which are described below iscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.
Customer Inquiry
我的第一次回复 ok . i will do the work . Please enable my account asap.
在2010-03-30 03:25:51,support@godaddy.com 写é“:Our support staff has responded to your request, details of which are described below iscussion NotesSupport Staff ResponseDear Sir/Madam,It has come to our attention that your 21carl.com hosting account currently has an improper directory structure. More specifically, the following directories have greater than 1,024 files plus folders combined:10276 ./html/52xxoo/main/cache/cafe20572 ./html/icebeta/cache/cafe14703 ./html/icebetanet/cache/cafe1725 ./html/tjthe.com/acne1685 ./html/tjthe.com/beauty1592 ./html/tjthe.com/fitness1958 ./html/tjthe.com/general-health1210 ./html/tjthe.com/medicine1386 ./html/tjthe.com/weight-lossWe have disabled access to the directories in violation to protect the over all health of the server. The amount of files/folders in this directory is causing an issue with backing up your account, as well as maintenance operations on the shared server. Each directory should have a total maximum of 1,024 files and folders. Any more than this can cause file system latency and slowness when accessing FTP and hosting from the Web.Please call us at 480-505-8871, or reply to this email and acknowledge that you will remove the content. Once acknowledged we will re-enable access to the files and/or directories in question for your immediate removal.We respectfully request that by 3/31/2010 1PM (GMT-7) you reduce your directories to have no more than 1024 files and folders combined.If you would like for us to archive the content for you to download then remove the content in violation from the server please reply to this email requesting we archive the content in violation, if you wish for us to only archive and remove certain folders please provided the specific paths.If this is not completed by then, we will have to bring the directories into compliance on your behalf. Additionally, we ask that any scripts that automatically create these files be optimized to not create more than this amount. Please note, further excessive directory structures could be subject to an account suspension. If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.We appreciate your cooperation in this matter. Please let us know if we can help you in any other way.Sincerely,Brandon HHosting SupportIf you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8691616].Please let us know how we are doing by completing the survey located here.Thanks,GoDaddy.com, Inc.Need help fast?You can find and connect with other customers at Go Daddy Community.© 2010 GoDaddy.com, Inc.. All rights reserved.
[ 本帖最后由 leebright 于 2010-3-31 04:04 PM 编辑 ] |
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