急急急，不小心把Dulex Plan主机给Cancel了，请问怎么请求退款

s.k.y.max

如题，我不小心给Cancel了。。。悲剧，我还以为跟免费空间一样可以重新安装呢。。。才用了一个多月，请问怎么请求退款啊，我是先Cancel的，所以在my renewals& upgrdes下的payments & renewing items没有找到我的主机，请问怎么退啊，给客服写信？邮箱多少啊？

mmsxp

cancel要你确认的啊。你那么不小心

respr

应该可以再要回来，直接提交 ticket, 回复很快的

s.k.y.max

昨天根据论坛得资料发邮件请求退款了，今天收到三封邮件，如下:
<1>
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 862****

Thanks,
GoDaddy.com, Inc.

<2>
Dear ***,

Per your request, the items listed below have been cancelled from your account, 34********:

Deluxe Hosting - Linux - 1 year: ihmsy.com Purchased on original receipt: 2249*****

If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week:

      • Online Support
      • Email: support@godaddy.com
      • Phone: (480) 505-8877
      • Web site: GoDaddy.com, Inc.

Please do not reply to this email. Emails sent to this address will not be answered.

Thanks again for being a GoDaddy.com, Inc. customer.

<3>
Your question has been received. You should expect a response within 24 hours.

This is your Incident ID: 862****

Thanks,
GoDaddy.com, Inc.

[ 本帖最后由 s.k.y.max 于 2010-3-20 02:39 PM 编辑 ]

s.k.y.max

然后呢？哪一封是退款确认啊。。。

add.c

如果已发邮件说要退款. 等就可以了

s.k.y.max

我又收到一封邮件，麻烦万能的add.c帮忙看看，是不是要确认退款了，谢谢：
Thank you for contacting Online Support. Unfortunately because we are not able to give partial refunds on Alipay orders and you had purchased a domain on the same receipt with your hosting we will need to charge you for the full price of the domain on a secondary payment method so that we can request the full refund for your Alipay.

In order to run the order for your domain we will need you to respond with the following

- The last four digits of the payment method on file that you would like to use.
- Agreement to the full amount ($10.87), please include the full amount in your response in US dollars.
- Acknowledgment that you have read and agree to the Universal Terms of service.

Once we have that information we will be able to run the order and request a refund for you. I apologize for any inconvenience this may cause. Please let us know if we may be of further assistance.

Sincerely,

Morgan P.
Online Support Technician
再往下就是我提供的电话和我的邮件内容。

麻烦说详细点，再次表示感谢！

[ 本帖最后由 s.k.y.max 于 2010-3-21 12:18 AM 编辑 ]

s.k.y.max

自己顶

s.k.y.max

自己顶起

shanda

意思好像是，不能全额给你退款，因为你的域名享受了优惠，要把域名的优惠按原价扣除后的部分给你退款吧

呵呵，纯属个人理解，等高人确认