申请退款了，abc麻烦进来看看

daitangjun

Thank you for contacting online customer support.


We would like to be of assistance however, this requires additional information in order to properly investigate and address your inquiry.


Please reply to this email with account information that you have, including the domain name and customer number in question. In addition, it may be necessary to release account specific information in our response. For security reasons, we cannot release customer specific account information without first verifying the account. If you have not done so already, include the last four digits of a payment method on file or your four-digit Call-in PIN with your reply. Once you have provided this information, we can investigate the matter further.


If immediate assistance is required, our telephone support staff is available 24/7 at 480-505-8877. We look forward to hearing from you.


Regards

前几天买 的云主机现在要退款，按照你的方法做了，最后发了个退款内容
I'm sorry but to request a refund of the products I have canceled . Thanks“


上面是他们回给我的邮件，我不清楚他们说的什么，麻烦告诉我下面要怎么做？？？谢谢。。。

add.c

让你提供账号信息的
把用户名和pin码告诉他们
http://bbs.idcspy.com/thread-25943-1-1.html

daitangjun

原帖由 add.c 于 2010-2-5 09:49 AM 发表
让你提供账号信息的
把用户名和pin码告诉他们
http://bbs.idcspy.com/thread-25943-1-1.html

额，老大，我不会英语咋回复哦

add.c

直接回复邮件说
my customer name is: xxxxxxxx
pin is : xxxx

daitangjun

原帖由 add.c 于 2010-2-5 10:46 AM 发表
直接回复邮件说
my customer name is: xxxxxxxx
pin is : xxxx

这个是说的信用卡名字还是GD的会员名？？？

add.c

GD会员名

daitangjun

原帖由 add.c 于 2010-2-5 11:50 AM 发表
GD会员名

谢谢，我去试试

daitangjun

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Regards,

Jake B.
Team Burgundy
Online Support

老大？这说的什么呢？

add.c

等就可以, 受收到你退款申请