紧急求助：ix主机退款问题

zhouxin0532

新开了U套餐，想退掉E套餐，今天提交退款，来了两封信

如下：期盼高手指导

第一封：

Dear Zhou Xin,

A new trouble ticket (#1166351) was created in your account.

**********************************
Subject:
Account Link: qcypzj.cn,qdbihai.com,qddanjia.com,qdxmjh.com,xmyzw.cn
Category: Billing
**********************************

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1166351

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. You can view the ticket after logging in at the following URL:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1166351

Alternatively, you can reach us  via 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or  via telephone at 1-800-385-0450 (international +1-614-534-1961).

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com


第二封：


Dear Zhou Xin,

The status of your ticket (1166351) has been changed from Open to On-Hold by Nastya Z.

This update was added:
Dear Zhou,

We apologize for the issue and in order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Nastya Zevakova
Customer Relations Dpt.


Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1166351

******************************
Subject: Cancellation
Account Link: qcypzj.cn,qdbihai.com,qddanjia.com,qdxmjh.com,xmyzw.cn
Category: Billing
******************************

Your initial inquiry:
<div style="font-weight:bold;font-size:x-small;color:red">This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.</div><div><p><b>Your answers to our questions:</b><br />1. What is the type of your credit card that you would like refunded: - Please Select -
2. What is the last 4 digits of your credit card that you would like refunded:
3. Specify your contact phone number: +86-0532-86622010
</p><p><b>Details given by you:</b><br />The original product is very slow access speeds</p></div>

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com

gypworks526

你是回复了他们的email吧，那个是自动发送的。。

你要回复那个ticket ,才可以。

banghei

第一封，是说创建了这个订单，第二封，大概就是说他们把你的信息交给客服经理，然后让客服经理他们讨论再做决定。差不多就这个意思吧

gypworks526

对，那个ticket没有帮你转到取消，你要回复那个ticket说退款。。

zhouxin0532

如何回复啊   我QQ962457775  麻烦您帮俺把

zhouxin0532

谁指点下啊

zhouxin0532

这个选项选哪个啊   我是支付宝付款的

zhouxin0532

:'(

gypworks526

选择billing。
你可以参考一下，ticket使用

PS:你可以接着回复那个ticket就可以了。