BH主机被封急求帮

52911 · 发表于 2012-7-19 23:42:15

Dear Jianyun:

Your web hosting account for has been deactivated, as of 07/18/2012. (reason: site causing performance problems)

This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

Although your web site has been suspended, your data may still be available for up to 15 days from the date of deactivation; if you do not contact us during that 15 day period, your account and all of its files, databases, and emails may be deleted.

If you feel this deactivation was made in error, or in order to gain access to your account, please call our customer service line as soon as possible at (888) 401-4678 and speak with our Terms of Service Compliance department.
Please read the following, derived from our Terms of Service agreement, for additional information regarding the matter.

Engaging in any activity that, in Bluehost's sole and absolute discretion, disrupts, interferes with, or is harmful to (or threatens to disrupt, interfere with, or be harmful to) Bluehost's services, Bluehost's business, operations, reputation, goodwill, subscribers and/or subscriber relations, or the ability of Bluehost's subscribers to effectively use Bluehost's services is prohibited.
违反规定的文件已经全部删除，可如何给客服写邮件？因为英文一窍不通，请大大们给写个范本。拜托了。对了写好的邮件是不是发给support@bluehost.com呢？

20111208sbd · 发表于 2012-7-20 09:05:10

I have deleted all the files in violation of the terms, please open my accounts，thanks！先通过live chat在线联系他们客服！

52911 · 发表于 2012-7-20 17:45:35

20111208sbd 发表于 2012-7-20 09:05 AM
I have deleted all the files in violation of the terms, please open my accounts，thanks！先通过live ...

老大，打开在先袋里聊天却不能翻译。沟通不了。你是否能帮忙和他们沟通一下呢？我的域名：shishang70niandai.com谢谢

20111208sbd · 发表于 2012-7-20 17:58:58

52911 发表于 2012-7-20 05:45 PM
老大，打开在先袋里聊天却不能翻译。沟通不了。你是否能帮忙和他们沟通一下呢？我的域名：shishang70nian ...

刚才帮你问过了，需要提交ticket去abuse@bluehost.com部门

52911 · 发表于 2012-7-20 18:05:19

20111208sbd 发表于 2012-7-20 05:58 PM
刚才帮你问过了，需要提交ticket去部门

ticket是什么？我翻译是票？

20111208sbd · 发表于 2012-7-20 18:07:03

52911 发表于 2012-7-20 06:05 PM
ticket是什么？我翻译是票？

应该是字条的意思吧，类似于邮件

52911 · 发表于 2012-7-20 18:09:33

20111208sbd 发表于 2012-7-20 06:07 PM
应该是字条的意思吧，类似于邮件

我是别人给买的，一共收到3个邮件，不知是那个。可以加QQ聊吗

20111208sbd · 发表于 2012-7-21 09:26:35

52911 发表于 2012-7-21 09:19 AM
ticket是什么意思？

提交字条的意思吧，说白了就是和发邮件差不多的，在他们官网的帮助中心，点击open a ticket，然后按要求写好信息提交就可以了

20111208sbd · 发表于 2012-7-21 08:52:45

52911 发表于 2012-7-20 06:09 PM
我是别人给买的，一共收到3个邮件，不知是那个。可以加QQ聊吗

你是退款后收到的三封邮件吗？qq不行，继续发帖吧

52911 · 发表于 2012-7-21 09:01:08

20111208sbd 发表于 2012-7-21 08:52 AM
你是退款后收到的三封邮件吗？qq不行，继续发帖吧

我没有退款。是购买时给的三封邮件

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