独立IP被封麻烦版主帮翻译一下

wjc0c1

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir or Madam,

Thank you for contacting Online Support. It appears you cannot view your site on your Dedicated IP. I am unable to reproduce the error you are experiencing with the information that you have provided. I am able to access your site via IP and URL locally and on a proxy with no issue. Please reply to this email with the steps required to duplicate the issue, as well as the full text of any error messages, a trace route to the IP and domain, and the specific URL, if applicable. We appreciate your understanding in this matter.

To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.

If you are using the Windows operating system, follow these steps to get the trace route results:

• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>

NOTE: The command prompt window may show different text than the above. However, that will not affect this process.

At the prompt, enter the following:

tracert tv025.com

After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.

If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.

NOTE: Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.

Once you have launched Terminal, enter the following to run the trace route:

traceroute tv025.com

Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.

We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.

Please let us know if we can assist you in any other way.

Sincerely,
Conrad P.
Online Support Team
Customer Inquiry
my independent IP can't get website open bothering you to help me to check


If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 14931339].

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251901889

无言了

nisheng

他们那边可以访问你的网站，叫你tracert下你独立IP然后在把结果回复给他们，另外你的独立IP被封了话，也没其他办法，只能更换IP了