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Dear Sir/Madam,
Regarding your hosting account XXX.com:
The XXX.com web site has been found to be compromised which is a violation of section 3 "Your Obligations" of Go Daddy's Web Hosting and Virtual Dedicated Hosting Service Agreement.
The relevant passage of this agreement has been provided below:
"You may not use Go Daddy's servers and Your web site as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and Go Daddy reserves the right to remove sites containing information about hacking or links to such information."
Go Daddy's "Web Hosting and Virtual Dedicated Hosting Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA
This situation has resulted in a potential security threat to Go Daddy's network and the security we provide to other customers. It appears that this abusive action may have been the result of your server becoming compromised and ultimately exploited by a third party. Upon detection of this problem Go Daddy's Security Operations Center requested that Go Daddy's Advanced Hosting Team alert you of this action in the hope that you can resolve the issue.
*** IMPORTANT ***
Due to the serious nature of this situation, your site is scheduled to be suspended if you do not take immediate action. Your site is eligible for suspension on March 20, 2012. To avoid this suspension, not only must you prevent a repeat occurrence of this problem, you must also reply to this notice with an email message containing the statements outlined below.
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These statements are as follows:
1. A statement that you have reviewed and agree to abide by the terms of the "Web Hosting and Virtual Dedicated Hosting Service Agreement," and
2. A statement that you have removed any malicious content residing on your web site, and
3. A statement that you agree to secure your web site in such a way as to ensure that there is not a re-occurrence of this issue in the future.
After providing the above statements in your reply, you must immediately follow through on your commitments. (We reserve the right to suspend the site if a repeat occurrence of this security violation is discovered.)
Go Daddy's security team has collected the following information to assist you in troubleshooting this issue:
site was moved to a new server on 3/12/2012, Antivirus detected and removed infected content. Manual AV scan ran and no new malicious content was found. Please advise the customer to scan their computer with current virus definitions prior to uploading any further content, and that future uploads of infected content can result in account suspension
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If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.
We appreciate your cooperation in this matter.
Hosting Support Team
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If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 14523348].
Thanks,
Customer Service |
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