不能退款后，现在想更换主机，怎么和客服说呢

暮木娃娃

Boyka 发表于 2012-2-4 01:19 PM
不能恢复的话，那主机不就没有了吗？我不需要恢复数据的。

你用支付宝账户联系下支付宝客服，问下能不能退款吧。这个，我联系支付宝的时候，人家让我提供具体的订单号之类的，我没有。
麻烦你了。核实下具体情况吧。谢谢

Boyka

只能恢复成windows主机是吗

暮木娃娃

Boyka 发表于 2012-2-4 12:52 PM
客服好像没有理解我的意思

貌似你的要求不能实现吧

Boyka

Dear Godaddy,

You look at the front of the message content.
I just started to request a refund, but do not need now.
But the product has been canceled, so please help me to recovery.
And replaced [Hosting - Web - Ultimate Secure - Linux]
The previous product of the number of days remaining on the new plan.

old plan is : [Hosting - Web - Ultimate - Windows - 3 years (recurring) ]
new plan is :[Hosting - Web - Ultimate Secure - Linux]

Do not know what I mean is not, please take a look at the front of the mail.

2/3/2012
3:56 pm
Dear Man,

If you do not need to recover any data, then it is not necessary to request a restore. If you would like to add a new hosting plan to your account, you must purchase one. You may purchase a new hosting plan through this page:

http://www.godaddy.com/hosting/web-hosting.aspx

Once you have purchased and setup the hosting plan, please reply and we may reply the credit from your previous hosting plan to the new one.

Please let us know if we can help you in any other way.

Sincerely,

Gary P.
Online Support Team
  Go Daddy Support
2/3/2012
1:09 pm
Dear Godaddy,I do not need to recover any data.I just need to replace a new Hosting [Hosting - Web - Ultimate Secure - Linux]TKS
2/3/2012
8:18 am
Dear Man,

Thank you for your response.

I understand your concern with wanting to restore your hosting account. In order to successfully restore your hosting account we will need the following information. Note: We can only restore hosting accounts within 30 days of cancellation.

It is very important that you purchase and set up a new service, so that your content has somewhere to be restored to.

1. We need to know the date / time we should restore the information from.
2. What to restore: The entire site, a specific directory, a database, a file, etc.
3. Where to restore the information to.
4. Please clearly state that you accept the Restore fee of $150.00 (USD) and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.
5. Please clearly state that you accept the Terms of Service which you can review on our legal page.
6. Tell us if we have permission to OVERWRITE any existing data with recovered data? (If not, please tell us where to restore the information to.)
7. If you are going to need a database restored please specify the name of the previous database and the name of the new database where we will restore content to. Please provide permission to overwrite the content of that database.
8. Please clarify whether you would like the website statistics for your account restored.
9. Provide the domain name that is associated with the hosting account.

Please allow 7-10 business days to complete the restore.

Go Daddy offers a variety of competitively priced hosting plans. To see a summary of the features these plans support please visit the link below:

Go Daddy Hosting

You may sign-up for hosting from this page as well, however, please make sure to login to your current account prior to purchasing a new service.

Please let us know if we can help you in any other way.

Sincerely,
Matthew P.
Online Support Technician
  Man Cai
2/3/2012
5:47 am
Dear Godaddy,

Well, this issue has gone far enough.
Please help me restore into Hosting - Web - Ultimate Secure - Linux.
TKS.

Boyka

客服好像没有理解我的意思

暮木娃娃

Boyka 发表于 2012-2-4 01:10 PM
只能恢复成windows主机是吗

不一定能恢复，你联系客服看看能不能回复吧

Boyka

暮木娃娃 发表于 2012-2-4 01:18 PM
不一定能恢复，你联系客服看看能不能回复吧

不能恢复的话，那主机不就没有了吗？我不需要恢复数据的。

暮木娃娃

Boyka 发表于 2012-2-4 01:19 PM
不能恢复的话，那主机不就没有了吗？我不需要恢复数据的。

主机删除了，只能申请退款。
你联系客服商量看看能不能回复主机吧

Boyka

之前本来想退款，现在不退了，但主机已经被取消了，现在想恢复主机，并且换成 Linux (以前是WINDOWS的)。

怎么和客服说？谢谢！