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Dear Sir or Madam,
Thank you for contacting online support
In order to see the information inside of the account we would need you to confirm your 4-digit support Pin
Please use the instructions below to locate the 4-digit Support PIN for your account and include the PIN in your reply.
You may also modify this setting using these instructions:
Select 'Account Settings' from the 'My Account' menu.
Click on the 'Account Security Information' link.
Confirm your email address in the 'Confirm Email' field.
Enter in your password in the 'Current Password' field.
In the space marked 'Call-in PIN', enter a 4-digit number that you will supply to our Customer Service or Technical Support .Representatives in order to verify your identity and customer account.
When you are done, click on the green 'Save Changes' button.
NOTE: Modifying your PIN is optional. For verification purposes we will require that you provide the PIN in your reply.
Please let us know if we can help you in any other way.
Sincerely,
(Jose G)
Customer Care
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