Thank you for contacting Online Support. I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.
Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.
You will need to repurchase your transfer if you are still wanting to transfer this domain name. Transfers can be applied for online, or you can contact the support center to apply for a transfer over the telephone. Before completing the online transfer application check that your domain name has not expired.
When you are ready to start the process do the following:
• Go to our Transfer page
• Enter the domain name in the box under 'Step 1 Start Here' and click on the go button
• Click on 'Proceed to Checkout'
• If you would like to add time to your registration, you can choose to add more years under Step 1
• You can choose whether your domain contact information will be Public or Private, you can also choose whether your domain will automatically renew when its registration has lapsed
•Under Step 2, Select Your Transfer Nameservers:, if your domain currently has a website and you are not changing anything, then you should keep the existing nameservers
• Under Step 3, choose your checkout process. There are some promotional offers that are only available during checkout. Quick checkout will bypass the offers.
• Click on and read the Transfer Agreement. Check the boxes in front of the agreement to indicate that you have read it. (The Private Registration Agreement and the Web Site Hosting Agreements will only be available if you have chosen to add on these options.)
• Click on 'Proceed to Checkout'
• Review your order and click on 'Check Out' to continue through the purchase process
What happens next? Your administrative contact will be sent an email to authorize the transfer. **The transfer must be approved from within your Go Daddy account. If you are not the current administrative contact, you will need to have the current contact either forward you the email, or you must contact your current registrar to have the contact changed. Once the transfer is approved, we will send the transfer request to your current registry who will then contact your current registrar.
Your registrar may then also request approval from the administrative contact before confirming the transfer. Once initiated the process takes five days to complete. We will notify you by email with the outcome of your transfer request.
Let us know if we can assist with anything further.
GoDaddy
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