我支付宝购买的三个月云主机，如何请求退款？

斯文书生

我如何请求退款，并且要求将退的款存入我在Go Daddy的帐号上，我以后转入域名还要用！！我该如何操作？

斯文书生

买了三个月的云空间，用了三天，从来都没顺畅访问过！！！现在我ping我的网站是顺畅的，延迟也只有300ms，但是就是打不开网站！！！！！

jakemt

我写信问过，回复是：

Dear #######,
Thank you for contacting online support.


We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question within 5 days of the purchase or renewal date for a full refund. Any unused time is also refundable. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Please let us know if we can help you in any other way.
Sincerely,
Michael P.
Online Support Technician
----------------------------------------------------------------------------------------------------------------------------------
我照做了，你也可以试试，不放心的话可以发个邮件问问


刚刚又收到回复邮件了：

Dear Sir/Madam,

Thank you for contacting Customer Support.

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please contact us if you have any further issues.

Regards,

Brendan S.

Customer Support Representative

[ 本帖最后由 jakemt 于 2010-1-6 09:59 AM 编辑 ]

add.c

钱都是哪里来退到哪里的，不会退到帐户上

斯文书生

有没有用支付宝购买退款成功的？？

add.c

当然可以退款成功

斯文书生

那楼上给说说经验～～～

add.c

你要什么经验？
如果买了不能退 那还不是流氓公司啦
GoDaddy也不会成为世界最大的注册商