关于更换主机操作系统

sleep · 发表于 2010-1-5 14:59:42

我想将Unlimited Pro (Windows)主机更改成Unlimited Pro (Linux)方案，但是这两款是有差价的，多余的钱，IX会退给我吗，有没有这方面经验的朋友

更换操作系统具体怎么做的，要事先发信给IX吗，更换后要不要重新电话确认。最怕他们打电话过来，中间好几次接到+852的电话，我没接，直接挂掉了，后来没再打了

gypworks526 · 发表于 2010-1-5 15:11:31

IX是退差价的。
可以参考：http://bbs.idcspy.com/thread-63055-1-1.html

ＰＳ：更换系统，也就理换了你所在的服务器，所以，你要备份好主机里的所有数据．

sleep · 发表于 2010-1-5 15:13:57

数据是不想要了，因为速度实在太慢了，想看个方案看看，如果还是慢，就申请退款了

gypworks526 · 发表于 2010-1-5 15:25:08

那可以按照那个教程做就可以了。

sleep · 发表于 2010-1-5 23:17:30

关于更换主机操作系统的问题，IX的客服给我这样的回复，大家帮我看看具体是什么政策

Dear XXX,

The status of your ticket (xxxxxxxx) has been changed from Open to Waiting by Vlad D.

This update was added:
Dear XXX,
thank you for contacting our technical support team.
I am sorry, but we are still unable to reproduce slowness on the website. Please provide us with the steps how the issue could be reproduced.
At present time we offer our promo prices on the website, so you signed up your account with discount. Unfortunately if you switch platform, change billing period or hosting plan, your credit card will be charged with our regular prices.
Should you have any further questions, feel free to contact us anytime. We are available 24/7.
Respectfully,
Vlad Demyan

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/xxxxxxxx

gypworks526 · 发表于 2010-1-6 09:35:12

是说，你购买的是按照促销使用优惠码的价格，如果切换系统，找零时，会按照正常的价格。。

那建议你还是退了，然后在买。。

sleep · 发表于 2010-1-6 09:37:57

我觉得IX在这种事情上的做法不够明智，这不是逼着用户退款吗？还好我还没到30天

sleep · 发表于 2010-1-6 13:22:38

已经发了邮件申请退款，IX客服已经回复，英语不是太好，请大家帮我看下

Dear xxx,

The status of your ticket (xxxxxxxx) has been changed from Open to On-Hold by Nastya Z.

This update was added:
Dear xxx

We apologize for the issue and in order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Nastya Zevakova
Customer Relations Dpt

gypworks526 · 发表于 2010-1-6 13:38:38

大致意思是说，帮你解决问题给你带来的不便。
好像没有给你转到bill部门退款。

sleep · 发表于 2010-1-6 13:51:34

好像转到客户关系部门去了，后台Tickets状态显示这些信息，应该是在处理之中吧

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