大侠帮我看看，是否是说退款

酷辰

买了个域名，付款后发现购物车里怎么还在啊，就把它删除了，结果等了几个小时，列表里还没有这个无名，就发信给godaddy，看他的意思好像是说支付宝需要24小时来确认付款，这段时间内，购物车里的东西不要动，不然就完了。关键是我已经删除了，现在我需要做什么，他的意思是否说可以退款？

他的回复如下：
Dear Zhang,

Thank you for contacting Online Support. I understand you are unable to locate a domain that you recently submitted payment for. Our records indicate that  Alipay is refunding you for your purchase attempt.  It takes 5 to 7 business days to receive a refund through Alipay.  The refund comes to you directly from Alipay because we were never sent the funds.   The information below should help you prevent this from happening in the future with orders you place with us through Alipay.

When using Alipay it can take up to 24 hours for the funds to be verified.  During this time frame the items you are purchasing will remain in your shopping cart.  Do not modify your shopping cart during this time frame or this will result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the transaction amounts do not match, or the contents of the cart has been modified, the order will be denied and Alipay will issue you a refund within 5 to 7 business days.

This did not happen with this transaction.  Please anticipate the refund which will come to you through Alipay.  

If the amounts match and your cart is still the way it was during your purchase, they authorize the payment.  Then the funds for your purchase will be released to us, the products will be activated in your customer account and the transaction will appear in your account's Order History.

If you wish to purchase this product with us, you will need to do it through a new transaction.  Please do not modify your shopping cart after processing your order.

Please let us know if we can assist you in any other way.

Sincerely,

Stan P.
Online Support Team

lwbo1987

可以退款的，客服说他们会退款给支付宝的

暮木娃娃

你动了购物车里的东西导致购买失败了。Godaddy会退款的，你等Godaddy退款吧

酷辰

非常感谢！！！