今天收到信，说我上传的文件有病毒。我该怎么回复啊

cab

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Regarding your hosting account for aaa.org :

It has come to our attention that on 05/30/2009, some virus infected content was uploaded. Our virus software has removed this content. We recommend that prior to uploading any further content, that you scan your computer with the most up-to-date virus definitions available.

Specifically, the following files/folders were found to contain a virus or malicious content:

Downloader.Trojan Cleaned by deletion
D:/Hosting/4438684/html/oldbbs/customavatars/avatar3911_1.gif ""
P3SWHSSL204 aaa 2009-05-30 17:16:59
Backdoor.Trojan Cleaned by
deletion D:/Hosting/4438684/html/oldbbs/customavatars/avatar3921_1.gif
"" P3SWHSSL204 aaa 2009-05-30 17:24:30

Please note, that future uploads of malicious content may lead to an account suspension. We appreciate your cooperation in this matter. Please contact us if you have any further issues.

Regards,

Aaron R.

Hosting Support



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If you need further assistance with this matter, please reply to this email or contact customer service at 480-624-2500 and reference [Incident ID: 6492212].

Please let us know how we are doing by completing the survey located here.

Thanks,
Customer Service

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请教各位前辈。

这两个文件应该是备份论坛里网友传的附件，我自己都不知道有病毒。
是否需要回复该邮件像godaddy解释呢？

请帮帮我，我刚使用godaddy主机不到10天。

cab

真不知道该怎么回复。。。。 :Q :Q

add.c

上传到空间前扫描下文件。
客服说再上传有病毒的文件会暂停你的空间
回复说你以后会注意检查以确保上传的文件不含病毒

cab

感谢版主大大！