我要崩溃了,26号买了空间,到现在都用不成

roseufo

因为主域名不对,我收不到确认信,SSL一直处于INSTALL IN PROGRE 状态,并且分配给我的服务器共享IP又是一个被封掉的IP.到现在即不能改主域名,服务器也上不去.给客服写了信,已经过去四天了,还没回信.

我该怎么办?非得逼我退款吗?

angeldd

空間上你可以綁定一個正確的域名
ssl問題要發信到客服解決
如果主機共享IP被封,可以使用更換服務器的方法更換IP

暫時只能幫助你這些了

add.c

退款，或者购买独立ip，等客服

roseufo

谢谢楼上的两位朋友.我昨天给客服一下子发了三遍信,刚刚终于收到回信了.但是我看不懂...谁能帮我翻译一下?

Thank you for contacting Online Support. You will need to attempt to set up your SSL so that it shows as active. You can set up the SSL with the steps below.


In order to request an SSL certificate, you must submit a certificate request to our Certification Authority (CA) partner, which authenticates the identity of your business and/or your domain control before issuing a signed certificate.

The first step toward obtaining an SSL certificate for your Web site is to decide which certificate type best suits your needs and then purchase the applicable SSL certificate credit. Once you have purchased your certificate, you may start the certificate request process.

Note: You must request your SSL certificate within one year of purchasing an SSL certificate credit. If you fail to do so, the certificate credit will expire.

To Request Your SSL Certificate


Log in to your Account Manager.
In the My Products section, select SSL Certificates.
Click Use Credit for the specific credit you want to activate.
On the right, click Activate.
In your browser window, click Refresh. The screen refreshes and your new credit is identified as New Certificate.
To the right, click Manage certificate.
If you already have a certificate-management account, a new screen appears where you can select the credit you wish to use.
If you do not have a certificate-management account, you need to create one.

If you choose the option on the left, you do not have to add a new user name and password. If you choose the option on the right, you will have to maintain a separate user name and password to manage your SSL account.
You must agree to the Subscriber Agreement.
In the new screen that appears, select the credit you wish to use.
Indicate whether the domain you are requesting the certificate for is hosted with us or with another hosting provider.
NOTE: If your domain is hosted with us, we will generate and submit your Certificate Signing Request (CSR) to the certificate authority and install the signed certificate on your site. If you are hosting elsewhere, you must perform those tasks yourself.

If you host your domain with us, select the applicable hosting account from the drop-down list.
Click Set up Secure Certificate.
Follow the instructions on the site to submit your request.


Please let us know if we can assist you in any way.

Regards,
Kim P.
Online Support

add.c

到翻译版发帖问吧
大概意思让你设置ssl的
ps，多次发ticket 会让你的邮件回复变慢

roseufo

版主，能不能加下QQ？我无法给你发站内短信。想让你到我的帐户里看看，能帮帮我吗？我要如何与你联系？

add.c

我来看看，没有发现你的用户名密码等