请帮忙翻译，要写信退款。。。（已解决问题）

q1234

　


我英文不行，本来想在版块里复制几句过去的，没想到各自退款原因不一。。。

麻烦各位朋友帮我翻译一下。

内容如下：
您好，感谢你们提供的空间，可速度方面我不是很满意，请办理退款。


大致内容就是这样了，慢了点，我要把它退了，
请朋友们帮我措词好翻译一下，谢谢了！

coroer

Hello,I'd appreciate your great service but there's a big problem of connection speed.The connection speed to your server is quite slow in my location,and that causes problems in everything I want to do with my website.
So I need a refund,please have it done as soon as possible.

kingto

剛請假回家  要不4點才放學

q1234

非常感谢！

q1234

麻烦大家帮我看看，然后我该怎么回复呢？

　
Dear zhouxing,

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.

hssht

我们已经将您的退款请求转寄给我们相应部门。
为了您的权益，请认真参阅我们的服务条款。

如果您是在30天内请求退款，您的请求将被处理为我们的“ 30天内退款保证。 ”这意味着您将获得全额退款的所有主机和设置费用。
但是，如果您继续使用以前我们为您提供的免费域名，我们将向您收取一定费用。
如果您有没有使用任何免费域名，您将不会扣款。

如果30天已经过去了，您的请求将被处理为我们的“任何时间退款保证。 ”
这意味着，您将收到一份按所用时间的比例的退款。
如果你还没有完成您的初始结算周期，且没有支付此设置费申请，您将被收取一定比例费用，用以支付我们为您提供的免费域名。

为了充分说明我们的保障，请咨询我们的服务条款。

如果您有任何额外的产品（ eChat ，商业服务， SpamGaurd ， SSL证书等）申请退款 ，请具体说明。如果有，请说明那些服务要取消。
我们感谢您耐心等待您的处理要求。


大体意思就这个吧

hssht

不知道翻译的准不准确 还请老版 来翻译下吧。

回信的话 就要看你具体情况了  是不是在30天内

q1234

谢谢，我琢磨就是这个意思了。我的符合30天内退款的。

我要回复什么资料过去，还是等消息？

add.c

就是说把你的退款申请提交到相关部门，如果你申请了免费域名将扣除域名的钱
在30天内可以全额退款，超过30天扣除已使用的天数

hssht

大卡车来了