出现这样的问题该怎样解决？【严重问题】

yongaihong00

这些日子godaddy给我发来几封邮件原本以为不去管没事呢！今天godaddy下手了把我的网站停止了 不让显示了。起因是一下内容：
标题：Update [Incident ID: 12770355] - Regarding your hosting account *******.info
内容：Our support staff has important information regarding your account, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,


Regarding your hosting account jj0000.info:


The jj0000.info hosting account has been suspended for violating Section 3 "Your Obligations" of Go Daddy's “Web Site and Virtual Dedicated Server Service Agreement.”

The relevant passage of this agreement has been provided below:

"Go Daddy prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Go Daddy. You agree Go Daddy reserves the right to remove Your web site temporarily or permanently from its servers if Go Daddy is the recipient of activities that threaten the stability of its network."

Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=HOSTING_SA

The administrators of Go Daddy’s Hosting Operations Center discovered that your jj7777info database caused an overload of shared resources for the server that it resides on. This overload threatened the health of the server and, in turn, threatened the connectivity of other web sites housed on this server. This is, of course, unacceptable. Go Daddy had no choice but to take immediate action to protect our network and to prevent the possibility of a service interruption for other customers. Your services were suspended as a result.

After detecting this problem Go Daddy's hosting administrators requested that Go Daddy's Advanced Hosting Support team notify you of the suspension and request that you resolve the underlying issue. Unfortunately, we are unable to troubleshoot custom scripting, and therefore, unable to provide a specific solution to you. However the following information was provided by our administrators:

Problematic query:
Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '3' OR CONCAT(',', arc.typeid2, ',') like '%,3,%' ) order by arc.sortrank desc limit 3330,10

EXPLAIN:
id select_type table type possible_keys key key_len ref rows Extra
1 SIMPLE arc index sortrank 4 14619 Using where

After you have examined this issue, your services can be reactivated by responding to this notice with the following:

1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and

2. A detailed description of the steps you have taken, or intend to take, to resolve and/or correct this issue, and

3. A statement that you agree to configure your site in such a way as to ensure that there is not a re-occurrence of this issue at any point in the future.

After we receive your reply with these statements we will reactivate your site. (We reserve the right to suspend the site again should its reactivation result in a repeat occurrence of the problem.)

If you require clarification in regards to this notice, Go Daddy's Advanced Hosting Support team, can be reached via telephone at 480-505-8871 or via email at networkviolations@godaddy.com .



If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.

We appreciate your cooperation in this matter.

Hosting Support Team


--------------------------------------------------------------------------------


If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 12770355].

Thanks,
Customer Service


请高手们及时帮小弟解决一下！谢谢。

[ 本帖最后由 yongaihong00 于 2011-9-8 06:26 PM 编辑 ]

yongaihong00

顶起来！高手速来解决一下

yongaihong00

他们给我的回信如下：
Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Fuyong,

Thank you for contacting Online Support. I understand you have an issue with your hosting plan. In this situation we ask that you to redirect your inquiry to our Abuse Department. Please contact them, via email, at abuse@secureserver.net.

Please let us know if we can help you in any other way.

Regards,

Nathan P.
Online Support

coverer

你使用DEDECMS

生成静态网页,应该可以解决这个问题吧

Problematic query:
Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '3' OR CONCAT(',', arc.typeid2, ',') like '%,3,%' ) order by arc.sortrank desc limit 3330,10

EXPLAIN:
id select_type table type possible_keys key key_len ref rows Extra
1 SIMPLE arc index sortrank 4 14619 Using where

yongaihong00

我给他们去邮件了！

我翻译了一下 让我找abuse@secureserver.net这个邮箱

我们的支持人员，您的要求作出回应，其中的细节描述如下：

讨论说明
支持员工的反应
亲爱的福永，

感谢您联系在线支持。我知道你有一个与您的托管计划问题。在这种情况下，我们要求您重定向到您的询问我们的滥用部。请与他们联系，通过电子邮件在abuse@secureserver.net。

请让我们知道如果我们能够帮助您以任何其他方式。

此致，

弥敦道体育

[ 本帖最后由 yongaihong00 于 2011-9-8 10:38 PM 编辑 ]

yongaihong00

他们是不是把我的数据库直接删除了吧？

fisher608

不是很了解

yongaihong00

刚才在godaddy打开这个托管空间后出现：Current Hosting Account Status: Suspended

yongaihong00

不知道通知godaddy他们会不会帮我删除数据库？

lwbo1987

网站空间暂停了，数据库超资源了，需要你解决