godaddy 客服回信了 e文的 好长 我一个也看不明白

orso

Dear song xilai,

Thank you for contacting Online Support.  

This trace only shows one hop, which would indicate that the computer is connecting directly to the IP, which cannot be the case. This either means there is either any issue with the trace, or we are only seeing a portion of it.

You may want to update your nameservers though and use our DNS management using the following nameservers with your domain:

ns01.domaincontrol.com
ns02.domaincontrol.com

Please let us know if you have any further questions, comments, or concerns by replying to this email.

Sincerely,
Jason B.
Online Support Team

Customer Inquiry
在 2011-09-04 11:25:39，support@godaddy.com 写道：24/7 Sales & Support: (480) 505-8877 – 24/7 Billing Support: (480) 505-8855Our support staff has responded to your request, details of which are described belowiscussion NotesSupport Staff ResponseDear Song,Thank you for contacting Online Support. It appears you are having an issue with pulling up your websites. At this time, we are unable to duplicate the error you are experiencing. In order to properly look into this issue, we will need you to respond to this email with the results of a trace route. A trace route shows that path that a connection takes from your computer to a website, or other server.If you are using the Windows operating system, follow these steps to get the trace route results:• From your Start Menu, go to "rograms", then to "Accessories".• Here you will find either "MS-DOS Prompt" or "Command Prompt".• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.C:\WINDOWS>NOTE:The command prompt window may show different text than the above. However, that will not affect this process.At the prompt, enter the following:tracert 173.201.173.155After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in Applications: Utilities.NOTE:Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.Once you have launched Terminal, enter the following to run the trace route:traceroute 173.201.173.155Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.We understand that this is quite a few steps but this will allow us to further research the problem you are experiencing. We appreciate your patience and assistance in tracking down the source of this problem.Please let us know if we can help you in any other way.Sincerely,Sara P.Online Support TeamCustomer InquiryName : song xilaiPhone : 13201456200Domain Name : www.xachangwei.comShopperID : 40910332Shopper Validated : YesBrowser : IE Version : 6.0Issue : Service Temporarily UnavailableThe server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again laterwww.82100229.comwww.xachangwei.comIf you need further assistance with this matter, please contact customer service at(480) 505-8877 and reference [Incident ID: 12734829].Please let us know how we are doing by completing the survey locatedhere.To thank you for your patience, we'd like you to enjoy20%* off your order of $65 or moreatGoDaddy.com. Simply use source codegdbb687 when you order or mention the code when you call (480) 505-8877.Thanks,GoDaddy.com, Inc.P.S. As a Go Daddy customer you're already a member of our affiliate program.Click here to start earning commission instantly.Know what you want? 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lwbo1987

你提问的是什么，客服给你回复这些，上面一开始说你可以更新你的DNS

packty

You may want to update your nameservers though and use our DNS management using the following nameservers with your domain:

ns01.domaincontrol.com
ns02.domaincontrol.com

重点

aladula

ping 了一堆ns服务器，没一个通的