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Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Secure Certificate Customer,
Thank you for your reply. I apologize for this matter. If you do need to cancel your hosting and ssl certificate here are the steps you must take, after canceled, you can reply back to this email and we can issue you a refund.
Canceling your hosting account removes your website's files from our servers. Be sure that you have copies of any files you want to keep before you cancel your account.
To Cancel Your Hosting Account:
Log in to your Account Manager.
From the My Products section, click Hosting.
Click the on the name of the account you want to cancel.
Go to the Edit Account Details tab, and then click Cancel this account.
Click Cancel Account.
NOTE: It can take up to 24 hours for the domain name to be available for use again after you cancel your hosting account.
Revoking your SSL certificate cancels it, and immediately removes HTTPS from the website. Depending on your Web host, your website might display errors or become temporarily inaccessible. The process cannot be reversed.
Revoking is not necessary if your website moved servers or you lost your private key. In most situations, you can easily re-key your SSL certificate. For more information, see Re-keying an SSL Certificate.
To Revoke an SSL Certificate
Log in to your Account Manager.
From My Products, click SSL Certificates.
Click Manage Certificate for the certificate you want to revoke.
From the Filters list, click Certificates.
Click the common name of the certificate you want to revoke.
Click Revoke.
Select a reason from the Revocation Reason menu.
Click Revoke to revoke your certificate.
If you revoke your certificate within the first 30 days, please contact Customer Service. You might be eligible for a refund.
Sincerely,
Certificate Support
Customer Inquiry
but my website can not be worked now!!!!
if that i order to refund now!!!!
i bought a serve for a year!!!but i can use it less than a week!!!!
give my money back to me pls!!!
On Thu, Jul 21, 2011 at 3:00 PM,
Customer Inquiry
but my website can not be worked now!!!!
if that i order to refund now!!!!
i bought a serve for a year!!!but i can use it less than a week!!!!
give my money back to me pls!!!
On Thu, Jul 21, 2011 at 3:00 PM,
If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8852 and reference Incident ID: 12370771.
Thanks,
Customer Service |
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