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so945com
发表于 2011-7-2 14:26:45
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狗爹回复的什么意思？？？
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Xiaoqing,
Thank you for contacting Online Support. It appears you are having an issue pulling up your website dufafa.net. At this time, we are unable to duplicate the issue you are experiencing. As such, we will need you to respond to this email with the results of a trace route. A trace route shows that path that a connection takes from your computer to a website, or other server.
If you are using the Windows operating system, follow these steps to get the trace route results:
• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\WINDOWS>
NOTE: The command prompt window may show different text than the above. However, that will not affect this process.
At the prompt, enter the following:
tracert dufafa.com
After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.
We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.
If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in Applications: Utilities.
NOTE: Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.
Once you have launched Terminal, enter the following to run the trace route:
traceroute dufafa.com
Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.
We understand that this is quite a few steps but this will allow us to further research the problem you are experiencing. We appreciate your patience and assistance in tracking down the source of this problem.
Please let us know if we can help you in any other way.
Sincerely,
Sara P.
Online Support Team
Customer Inquiry
Name : Xiaoqing Liu
Phone : 01087341518
Domain Name :
ShopperID : 35688330
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : Today's Web submit form appeared suddenly, Your request timed out. Please retry the request.
--------------------------------------------------------------------------------
If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 12210211].
Please let us know how we are doing by completing the survey located here.
To thank you for your patience, we'd like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.
Thanks,
GoDaddy.com, Inc.
P.S. As a Go Daddy customer you're already a member of our affiliate program. Click here to start earning commission instantly. |
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