受不了LP，人都快给它搞疯了

sysoul

TMD，等了四天，又来跟我要验证，验证个鸟，验证N次了，还验，我靠。

30 Response by Jason Woodard
Sep 20, 2008 at 07:23 AM
(17 hours 7 minutes ago)
Hello,

I am sorry for the delayed response. When you reply to the ticket before we do it moves your request to the bottom of the stack.

I will be happy to complete your request, but, we must first verify the account. It appears that you have responded with all of the required information except the full mailing address. Please provide us with this information and we will complete your request.

Kind Regards,

Jason Woodard
Quality Assurance Manager
(714) 521-8150 xt 2902 Jason.Woodard@lunarpages.com

一路同行

建议提供详细的信息，这样明确一点

daphne84

沟通方面啊,我觉得也蛮好沟通的,我让他们给我换IP,虽然邮件一来二去很多天了才换,不过他们都有及时回复的,语气也非常不错的

liaoliaoge

谁用lp就死翘翘，等着吧，早晚有一天你也会成为倒霉蛋

sysoul

原帖由 一路同行 于 2008-9-21 08:56 AM 发表
建议提供详细的信息，这样明确一点

版主的风格和LP客服有得一比

sysoul

终于给我备份了，从开始到现在历时26天，可我只让他备份数据库，他给我把log都备份进去，又耗费我N个小时下载。
下一步该要求退款了，哪位英语好的朋友帮帮我写一封要求退款的信。(有点奇怪的是ticket的回复序号从32跳到35，中间的去哪了。)

31 Response by 我
Sep 20, 2008 at 09:38 PM
(1 day 22 hours ago)
This ticket has delayed many days from I have put a request, Why don't you complete my request?
Please provide me with a backup and pro-rated refund of service,
First, Please export my sql data "wdogcn2_dz" to my ftp root ,or give me the access authority of mysql to backup it!!!
My username is : .
Primary domain is : .
First and last characters of my password is : .
My mail is : .
My phone is : .
My full mailing address is:.
------------------------------------------------
32 Response by Richard Ray
Sep 22, 2008 at 06:19 AM
(13 hours 41 minutes ago)
Hello,
Thank you for contacting us back.
I apologize for any inconveniences you have experienced.
I have forwarded this ticket to our technical staff to provide you with your account backup.
Please note that our technical staff queue has a slightly longer turn around time for responses, as the tickets tend to require more in depth evaluation.
Once this has been completed, the ticket will then be handled by billing to assist you with any refunds available or any other billing related inquiries.
You will be notified when more information is available.
--
Best Regards,
Richard Ray support@lunarpages.com
----------------------------------------
35 Response by Yogesh Bhat
Sep 22, 2008 at 03:55 PM
(4 hours 5 minutes ago)
Hello,
We have uploaded the backup file for your account and you can download it using the login details provided.
Please feel free to revert back to us if you have further any queries.
Kind Regards,
Yogesh Bhat
Junior System Administrator I - System Admin Department

[ 本帖最后由 sysoul 于 2008-9-22 08:21 PM 编辑 ]

123xxoo

lp最近质量开始下滑，谁给推荐个稳定点的吧，我也准备换了

smtop

LP是有问题，他们故意叫你升级vps

eastmobiles

同情楼主，LP的人就是千方百计要你升级。即使真的资源超限，退款也没有错。并且他们回复那么慢，誰心理没有气。我现在就对他们不满，我的邮件六天了，他们就是不回。如果抱着解决问题的态度，我们也好受点。

支持楼主！

一路同行

6天应该不会吧，一般提交ticket四五个小时就有回复了