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Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam,
Thank you for contacting Hosting Support. In regards to your hosting account for sixdream.com:
Because we are seeing these files in so many places in
your hosting account unfortunately we cannot remove these files for you.
Because of the error, you cannot FTP to your hosting
account. We suggest you use our file manager to delete folders that
these files are in. To save time, you should delete folders that hold
these files and not just files.
To Delete Files or Folders From Your Hosting Account Using the Hosting Control Center's File Manager
Log in to your Account Manager.
From the Products section, click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Content section of the Hosting Control Center, click the File Manager icon.
Use the directory tree to navigate to the file or folder you want to delete.
Select the file or folder and click the Delete button.
Click OK.
The file or folder you selected will now be deleted from your hosting account.
After you do this please contact us back so we can further review this issue.
Please contact us if you have any further issues.
Regards,
gary B.
Advanced Hosting Support
Customer Inquiry
I have deleted a large number of files, do not know if the files do not meet, please check! And authorize the technician to help me clean up illegal files and folders!
Our support staff has responded to your request, details of which are described below:
Discussion Notes Support Staff Response
Dear xxxxxxxxx,
Thank you for contacting Hosting Support in regards to your hosting account for sixdream.com. We understand you have experienced instances were you are getting 500 errors on i-38.com. In order for us to further troubleshoot this issue we need you to address some files and folders in the account which is causing issue with our troubleshooting and not allowing us to attempt to correct the issue. Previously we advised about the file name that are not in an acceptable format for our systems. Though you have addressed the example we presented you before, there are still other files in the account that need to be removed and/or the name of the file changed before we can continue.
Here are three examples:
zixun/$hdwiki$.zip
zixun/$a$
other88qz.cn/æ•°æ®åº“
Please make sure to update these files/folders to contain only Alpha-Numeric characters and no special characters such as: '!', '@', '$', etc. Once this issue is addressed, please respond once so we can continue to troubleshoot.
To Rename a File in Your Hosting Account Using the Hosting Control Center's File Manager
Log in to your Account Manager.
From the Products section, click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Content section of the Hosting Control Center, click the File Manager icon.
Use the directory tree to navigate to the file you want to rename.
Select the file and click the Rename button.
In the Rename field, enter the new file name you want to use.
Click OK.
The file you selected will now be renamed with the new name you selected.
Please contact us if you have any further issues.
Regards,
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam,
Thank you for contacting Hosting Support. In regards to your hosting account for sixdream.com:
It appears you have installed a theme or plugin through Wordpress that
is causing errors in your hosting account. More Specifically files with
names that have unique language characters not compatable with our
hosting accounts. Because we are seeing these files in so many places in
your hosting account we believe they have been uploaded by a theme or
plugin for Wordpress.
For Example:
sixdream.com\6xm.org\old\template\bluemountain_common_jackie_0110_2\images\????–????“??????????????????????–??????.gif
This file will cause errors on your hosting. Do not try to just delete
this file though, there are many files like this in your hosting
account. Also, because of the error, you cannot FTP to your hosting
account. We suggest you use our file manager to delete folders that
these files are in. To save time, you should delete folders that hold
these files and not just files.
To Delete Files or Folders From Your Hosting Account Using the Hosting Control Center's File Manager
Log in to your Account Manager.
From the Products section, click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Content section of the Hosting Control Center, click the File Manager icon.
Use the directory tree to navigate to the file or folder you want to delete.
Select the file or folder and click the Delete button.
Click OK.
The file or folder you selected will now be deleted from your hosting account.
After you do this please contact us back so we can further review this issue.
Please contact us if you have any further issues.
Regards,
gary B.
Advanced Hosting Support
Customer Inquiry
500 error on my site, my domain name is i-38.com. I have a whole host of sites in the500 error occurred, has been a week, and how? IIS7 is also the state of waiting forinstallation!
For my site I am very anxious not access! The status of my IIS7:. NET Runtime Version Pending Setup.
I set the web.config file to show off my site go wrong, but still no use, now how to fix my website host, all I am very anxious for a week!
Sincerely,
Bryce P.
Online Support Team
Customer Inquiry
Name : xxxxxxxxx
Phone : xxxxxxxxx
Domain Name :
ShopperID : 35875590
Shopper Validated : Yes
Browser : Safari Version : 5.0
Permission to access server : yes
Issue : IIS7 Pending Setup for a week to maintain this state, when will you techniques to help me solve this problem? I can not access more than a dozen sites a week, I also question many times, you will not help me, please?
www.i-38.com
Our support staff has responded to your request, details of which are described below:
Discussion Notes Support Staff Response
Dear xxxxxxxxx,
Thank you for contacting Hosting Support in regards to your hosting account for sixdream.com. We understand you have experienced instances were you are getting 500 errors on i-38.com. In order for us to further troubleshoot this issue we need you to address some files and folders in the account which is causing issue with our troubleshooting and not allowing us to attempt to correct the issue. Previously we advised about the file name that are not in an acceptable format for our systems. Though you have addressed the example we presented you before, there are still other files in the account that need to be removed and/or the name of the file changed before we can continue.
Here are three examples:
zixun/$hdwiki$.zip
zixun/$a$
other88qz.cn/æ•°æ®åº“
Please make sure to update these files/folders to contain only Alpha-Numeric characters and no special characters such as: '!', '@', '$', etc. Once this issue is addressed, please respond once so we can continue to troubleshoot.
To Rename a File in Your Hosting Account Using the Hosting Control Center's File Manager
Log in to your Account Manager.
From the Products section, click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Content section of the Hosting Control Center, click the File Manager icon.
Use the directory tree to navigate to the file you want to rename.
Select the file and click the Rename button.
In the Rename field, enter the new file name you want to use.
Click OK.
The file you selected will now be renamed with the new name you selected.
Please contact us if you have any further issues.
Regards,
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam,
Thank you for contacting Hosting Support. In regards to your hosting account for sixdream.com:
It appears you have installed a theme or plugin through Wordpress that
is causing errors in your hosting account. More Specifically files with
names that have unique language characters not compatable with our
hosting accounts. Because we are seeing these files in so many places in
your hosting account we believe they have been uploaded by a theme or
plugin for Wordpress.
For Example:
sixdream.com\6xm.org\old\template\bluemountain_common_jackie_0110_2\images\????–????“??????????????????????–??????.gif
This file will cause errors on your hosting. Do not try to just delete
this file though, there are many files like this in your hosting
account. Also, because of the error, you cannot FTP to your hosting
account. We suggest you use our file manager to delete folders that
these files are in. To save time, you should delete folders that hold
these files and not just files.
To Delete Files or Folders From Your Hosting Account Using the Hosting Control Center's File Manager
Log in to your Account Manager.
From the Products section, click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Content section of the Hosting Control Center, click the File Manager icon.
Use the directory tree to navigate to the file or folder you want to delete.
Select the file or folder and click the Delete button.
Click OK.
The file or folder you selected will now be deleted from your hosting account.
After you do this please contact us back so we can further review this issue.
Please contact us if you have any further issues.
Regards,
gary B.
Advanced Hosting Support
Customer Inquiry
500 error on my site, my domain name is i-38.com. I have a whole host of sites in the500 error occurred, has been a week, and how? IIS7 is also the state of waiting forinstallation!
For my site I am very anxious not access! The status of my IIS7:. NET Runtime Version Pending Setup.
I set the web.config file to show off my site go wrong, but still no use, now how to fix my website host, all I am very anxious for a week!
Our support staff has responded to your request, details of which are described below:
Discussion Notes Support Staff Response
Dear xxxxxxxxx,
Thank you for contacting online support.
After reviewing your account, it appears that your hosting account is currently setup with IIS 7 and it is in an active status. Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.
You can also reach us by phone at the following numbers:
Sincerely,
Bryce P.
Online Support Team
Customer Inquiry
Name : xxxxxxxxx
Phone : xxxxxxxxx
Domain Name :
ShopperID : 35875590
Shopper Validated : Yes
Browser : Safari Version : 5.0
Permission to access server : yes
Issue : IIS7 Pending Setup for a week to maintain this state, when will you techniques to help me solve this problem? I can not access more than a dozen sites a week, I also question many times, you will not help me, please?
www.i-38.com
*Not applicable to ICANN fees, taxes, shipping and handling, sale priced domain names, bulk domains, premium domains, Sunrise/Landrush domain registrations and pre-registrations, memberships or maintenance plans, additional disk space and bandwidth renewals, additional AdSpace advertising funds, custom page layouts, incorporation and brand identity services, Go Daddy branded merchandise, posters, die-cast cars or gift cards. Discount reflected in your shopping cart – cannot be used in conjunction with any other offer, discount or promotion. Two weeks, how do I delete my tens of thousands of documents, you will be a minor technical problem that can not handle? I can run as long as the site! I **ing want to know the other! Has been 2 weeks it! Delete files you keep calling me, I will delete, you mean me delete all of these sites, **, I bought your service, but also I can help you make technology to help you solve the problem? Problem in the server, you received this EMAIL from you since I do not care what means, anyway, as long as the website can log in normally on the line. I do not want to hear your explanation, told me to go to the file, you ** any reason. If today you can not function properly on my server so please tell me your employee number I want to complain you! So long you can not solve the problem led me to host your site has been on the disabled state of two weeks. This is your GODADDY technical problems. Please do not reply to me told me what the ** to delete the file, I do not know a computer will not delete! You do not have to teach me, I ** no hands! Please help me to delete your hand you want to delete the file afterwards, please note: I can run as long as my site! It to this day I do not have the patience, you wasting my time so much, your service has caused me great bodily harm. I have irrational!
sixdream.com i-38.com see0.com 1mf.me (of the Web sites in the completion of this restoration, repair GODADDY not this would be a great damage to the reputation!) |
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