域名转移失败退款求助

bbs171

转移域名，转移码错误导致失败，当时好像我点了取消转移，好多天也不退款，今天我发信给他们，他们回信如下

大概是让我进入 'My Renewals & Upgrades'  这里取消吧，可是我这个菜单里也没有转移失败的域名啊，只有 “Pending Transfers ”这里有失败的域名，已经显示Declined. No action needed.
我该怎么回复？英文怎么写？还有是直接回复他发的邮件还是重新上网站上提交问题

Dear ,

Thank уou for cоntаctіng online supроrt.

We would be happy to request a refund for your order. However, we will need you to first cancel the item(s) in question. Once canceled, please reply to this email and we will submit your refund request.

Please note: Cancellation and refund of certain services will also cancel any free services associated with it.

To cancel any item in your account, please use the following instructions:

First, log into your customer account:

• Go to our homepage.
• Log in at the top of the page using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our Account Retrieval System may help you. You can use this to retrieve your customer number and/or reset your customer account password. You can find this system by selecting 'Click Here' next to 'Forgot Your Password?' on the 'My Account' login page.

Once logged in, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'My Renewals & Upgrades' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' in the menu that appears to the right.
• Click on 'Save Changes'.

Pleаse let uѕ knоw if wе can help yоu іn any other way.

Sincerely,

Madilyn T.
Customer Care

add.c

到payment and renew items里看看 ,然后截图给我

bbs171

没有我失败的域名，都是以前的域名和空间信息

开心私塾

可以重新转移转移的，看我的签名里面的那个教程你试试吧。

add.c

如果不想再转移可有说,
I've canceled the item(s) in question.

dolphing

首先要等到transfer那里的域名也不见了，然后就可以去godaddy的在线提交帮助那里申请退款，24小时内就会退给你了。