紧急求助GD独立主机问题

csdym

昨天独立主机挂了，问了客服说是硬盘坏了 换硬盘要我出150美元

硬件的问题要我来付费，晕了  才买了3个月

csdym

谁能有偿帮我解决下 跟GD客服沟通下

add.c

邮件呢?
他们的数据恢复服务是150美金

csdym

下面是邮件：

Thank you for contacting Server Support.

You will need to either pay for the usb enclosure for the failed drive if you wish to attempt recover the data. Unfortunately we can't copy the information to the secondary drive for you. If you would like to have your current hard drive removed and placed into a USB enclosure:

1) You will need to provide the last four of the credit card which you would like charged, and authorize the charge. The charge is $150 per drive. If you have multiple drives, please specify whether you would like us to enclose the primary drive ($150), the secondary ($150), or both drives ($300).

2) Our Data Center technicians will remove and replace the specified drive from your server. We will notify you when this has been done.

3) You will then request reprovision. Reprovision will erase all data currently on your server. Do not request reprovision until we have notified you of the removal of your current drive.

4) You will notify us when you have requested reprovision. Reprovision can take 6-24 hours depending on your server set up.

5) The drive which was previously removed will be attached as an external drive, via an external USB enclosure, allowing you access to the original drive with your data.

6) You will then be able to restore data from the external drive. The external Hard Disk will be removed after 30 days.

Please contact us if you have any further issues.

Regards,

John M.
Server Support

csdym

给换个硬盘，我自己恢复不行么？

csdym

在线等，请各位老大帮帮忙

csdym

人工置顶

看来没办法只好重装系统了   30多G的数据啊

add.c

原帖由 csdym 于 2010-12-23 10:38 发表
给换个硬盘，我自己恢复不行么？

应该可以.
回复说,
please just replaced the hard drive , i don't need the old data.

换吧, 不要原来的数据了.

csdym

现在想恢复也没有了

I reviewed your account history with us and found that when our data center technicians reviewed your server they found that the primary hard drive was dead the BIOS would not even recognize the hard drive so it is unlikely that any data will be able to be recovered from your primary hard drive

运行了6年的数据全没了 备份啊备份，本机备份还是去年的数据  

期待奇迹发生