这封信又是什么意思？？？？？？

zouxiangfu

Support Staff Response
Dear xianfu zou,

Thank you for contacting Online Support.

Unfortunately we are unable to duplicate the issue as we were able to make a successful FTP connection to your hosting plan and upload a file to the hosting plan. This file has since been removed as it was only uploaded for testing purposes. Please ensure that you are using the proper FTP login credentials to make an FTP connection to your hosting plan. To locate your FTP Username for your hosting account, please use the following instructions:

Log in to your Account Manager.
— If you need the login information for your account, please use the Account Retrieval System.
From the My Products menu, select Hosting.
Click the Launch button for the hosting plan in question. The Hosting Control Center opens.
In the Account Summary section, the Server IP Address will be listed.
In the top right corner of the Hosting Control Center you will see the Welcome: field which displays your FTP username to the right.

To reset your FTP Password, please continue:

In the Settings section of the Hosting Control Center, click the Account Login icon.
To change your hosting account password, type a new password in the fields and click Update.

Numerous third-party applications exist for the creation and/or uploading of files to your Windows or Linux shared hosting account Web site. To use these applications, you will need the following FTP settings on hand:

FTP User Name
The user name for your hosting account.
FTP Password
The password for your hosting account.
Web Site URL
http://www.coolexample.com
Remote Web Site Location or Remote FTP Host
ftp://coolexample.com or ftp://000.000.000.000
Root Directory
Leave blank or enter a subdirectory off the root.
FTP Port
21

* Please replace "coolexample.com" with your actual hosted domain name. Also, replace "000.000.000.000" with your actual IP address.


To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.

If you are using the Windows operating system, follow these steps to get the trace route results:

From your Start Menu, go to "Programs", then to "Accessories".
Here you will find either "MS-DOS Prompt" or "Command Prompt".
Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>


Note: The command prompt window may show different text than the above. However, that will not affect this process.



At the prompt, enter the following:

tracert kuniu.cc

After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.

If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.


Note: Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.



Once you have launched Terminal, enter the following to run the trace route:

traceroute kuniu.cc

Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.


We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.

Please let us know if we can assist you in any other way.

Sincerely,

Dan P.
Online Support Technician

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支持员工的反应
亲爱的先富邹

感谢您联系在线支持你。

很遗憾，我们无法复制的问题，我们能够成为一个成功的FTP连接到您的托管计划和上传文件到托管计划。该文件已经被移除，因为它是仅用于测试目的上传。请确保您使用正确的FTP登录凭据才能使一个FTP连接到您的托管计划。要找到您的托管帐户您的FTP用户名，请使用下面的说明：

登录到您的帐户经理。
- 如果您需要为您的帐户登录信息，请使用帐户检索系统。
从我的产品菜单中，选择托管。
单击启动有问题的托管计划按钮。主办控制中心开幕。
在帐户摘要部分，服务器IP地址将被列出。
在控制中心的主机右上角你会看到欢迎：字段，显示您的FTP用户名的权利。

要重置您的FTP密码，请继续：

在主机控制中心设置部分，点击帐户登录图标。
要更改您的托管帐户密码，请在领域的新密码，然后单击更新。

许多第三方应用程序的创建和/或您的Windows或Linux文件上传存在共享的主机帐户的网站。要使用这些应用程序，您将需要在手上有以下FTP设置：

FTP用户名
为您的托管帐户的用户名。
FTP密码
为您的托管帐户的密码。
网站网址
http://www.coolexample.com
远程网站位置或远程FTP主机
ftp://coolexample.com或ftp://000.000.000.000
根目录
留空或输入关闭根子目录。
FTP端口
21

*请用您的实际“coolexample.com”托管域名。此外，替换为您的实际IP地址“000.000.000.000”。


为了协助针对这个问题，我们要求您提供一个“跟踪路由”的结果我们源我们。一个路由跟踪显示，路径，从您的计算机连接到网站，或其他计算机需要。

如果您使用的是Windows操作系统，请按照下列步骤来跟踪路由的结果：

从你的开始菜单，进入“程序”，然后以“附件”。
在这里，你会发现无论是“MS - DOS方式”或“命令提示符”。
点击这个程序和一个窗口应该会出现一些有关您的Windows和迅速的版本信息。该提示应该类似于以下内容：

微软Windows XP [版本5.1.2600]
（C）版权所有1985-2001微软

ç：\窗口“>


注意：命令提示符窗口可能会显示比上述不同的文字。不过，这不会影响这一进程。



在提示符下，输入以下内容：

tracert的kuniu.cc

键入此之后按ENTER键，你会得到一个长长的清单信息，它会回到原来的提示您开始使用。要复制的结果，对在此窗口菜单栏上单击，进入“编辑”，选择“标记”。起在左上角的命令提示符窗口角落，突出跟踪结果的全部内容。一旦你拥有这一切之后，请按下键盘上的ENTER键。这将使到Windows剪贴板中的突出信息，允许你粘贴到一个文本文件附加到您的回应。

如果您使用的是Macintosh OSX上，您可以使用称为终端上的应用程序运行跟踪路由。您应该能够找到在您的硬盘驱动器实用程序文件夹下的应用终端。


注：终端使用命令行集成**行政长官。这意味着你将在一个提示输入命令，而不是使用更熟悉的水族图形集成**行政长官。



一旦你已经推出终端，输入以下运行路由跟踪：

traceroute的kuniu.cc

一旦完成，突出终端窗口的内容。点击“编辑”菜单，选择“复制”。然后，您可以粘贴到一个文本文件信息，这样，你会重视您的回应。


据我们了解，这是相当多的步骤，但是这将允许我们进一步研究的问题，您遇到。我们非常感谢您在追查这问题的根源援助。

请让我们知道如果我们能帮助您在任何其他方式。

真诚的，

丹体育
在线支持技术员