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xiaodkk
发表于 2010-11-29 10:08:56
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Our support staff has important information regarding your account, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam,
Regarding your hosting account sesexa.com:
It has come to our attention that your hosting account for sesexa.com is causing an overload of the shared resources on this server. This, in turn, affects the server performance for other customers. We have migrated your site to a new server to provide you time to resolve the issue.
Unfortunately, we are not able to troubleshoot custom scripting and therefore, we are not able to provide specific solutions. However, the following files have been accessed the most and should be a starting point for further troubleshooting. Keep in mind, these files may not be the root cause of this issue.
Here are the most commonly accessed files, these may be contributing to your resource usage:
6148 ssex55.com/980.gif
3305 sesexa.com/templets/style/dedecms.css
2740 sesexa.com/plus/count.php
2434 sesexa.com/gg/js/r1.js
1670 ssex55.com/templets/style/dedecms.css
1335 ssex55.com/plus/count.php
1259 sesexa.com/templets/style/layout.css
1229 ssex55.com/gg/js/content-sf.js
1222 ssex55.com/gg/js/center-listxf.js
1212 ssex55.com/gg/js/r1.js
Additionally, other causes of this issue can include, but are not limited to, non-optimized scripts, high traffic, form spamming, etc.
You will have until December 28th, 2010 to resolve the issue at hand.
At the end of this time period, we will review your usage. If it has been resolved, we will migrate you back to the original server. If it has not been resolved, you should then consider the need to upgrade to a Dedicated Server. Please note, if the CPU/RAM usage is further exceeded on this new server, we reserve the right to suspend the account to ensure the overall health of the server.
If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.
We appreciate your cooperation in this matter.
Hosting Support Team
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If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 10389647].
Thanks,
Customer Service
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