文件无法删除联系客服回复的内容

542166019 · 发表于 2010-11-17 09:17:14

我开始写的内容是这样的
Name : liu xuejian
Phone : 07976571462
Domain Name :
ShopperID : 38934965
Shopper Validated : Yes
Browser : Firefox Version : 3.6.12
Permission to access server : yes
Issue : The following files I can't delete myself, please help:
/520/32/32.zip

When I upload files sometimes due to the network connection problem the uploading is aborted. The unfinished files during the

uploading process won't be able to deleted. I can't delete,rename,move those files whether via a FTP client or the control

panel. Please try to fix it!

然后几个小时之后他们的回复
Dear liu xuejian,

Thank you for contacting online support.

If you are unable to remove these files through an FTP client or your File Manager, we can attempt to remove them for you. To do so, we will require the following information:

Your 4 digit Support PIN

The exact file names and full path to them

Your expressed permission to access your hosting account and remove these files

Once we have this information, we will remove the files on your behalf.

Please let us know if we can help you in any other way.

Sincerely,
Nick K.
Online Support

要我提供什么呢？我该怎样回复。知道的帮忙解释下拜谢了。

add.c · 发表于 2010-11-17 09:28:25

提供你的PIN码
要删除文件的路径
授权他们进入你的帐号删除文件

542166019 · 发表于 2010-11-17 09:36:15

FTP账号密码用不用呢？还是只需提供PIN码！

add.c · 发表于 2010-11-17 09:45:40

只需要

提供你的PIN码
要删除文件的路径
授权他们进入你的帐号删除文件

katosun2 · 发表于 2010-11-17 09:47:12

LZ存在有删除不了的文件，大概是用了win主机！

过几天，等iis自动重启，就可以删除了

[提问] 文件无法删除联系客服回复的内容

GoDaddy讨论