刚买的bluehost空间无缘无故被封，跪求解决方法

hsnilxm

刚买blue的空间，没有放违规数据，居然说我的 帐号可疑，封我空间了。他的邮件那样写的：

“Your web hosting account for xx.com has been deactivated, as of 10/11/2010. (reason: suspicious activity on this account)

This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

Although your web site has been suspended, your data may still be available for up to 10 days from the date of deactivation; if you do not contact us during that 10 day period, your account and all of its files, databases, and emails may be deleted.

If you feel this deactivation was made in error, or in order to gain access to your account, please call our verification department as soon as possible at (888) 401-4678 option four. To reactivate the account, please be prepared to provide a copy of the credit card holder's government issued ID card (such as a passport or driver's license) and the front and back of the credit card that was charged. You can white out all but the last four card numbers on the card front. If you signed up through PayPal please be prepared to provide a copy of the PayPal holder's government issued ID card (such as a driver's license or passport), the last four characters of the hosting password, and confirm the PayPal e-mail address.”

我和他的客服联系后，他们说是我的帐号需要验证：
“To have this pending flag removed from your account, please submit a copy of the credit card holder's government-issued identification card (such as a passport or driver's license) and the front and back of the credit card that is on file. You can white out all but the last four card numbers on the card front.

You can submit the identification card and credit card ONE of the following ways:
1) Submit a ticket through our Help Center Verification Queue with the attachment(s).
2) Send the attachment(s) to verification@bluehost.com.
3) Fax the documents to 1-801-765-1992 ATTN: Verification.
Make sure to include your main domain name on all documents.
”

现在问题是在验证页面，我该提交什么附件上去，我是用paypel购买的。

求求各位有经验的大哥，大姐们，帮帮忙了。

开心私塾

他们的邮件中已经说了要你提供什么信息了，提供一张身份证扫描件，以及你的cpanel登陆账号的后4位，及你的联系邮箱等。
我想说的是，你好像违反他们什么条款吧，从这一句“This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding."

hsnilxm

那现在提交上去，有用吗

hsnilxm

如果，现在提供一张身份证扫描件，以及你的cpanel登陆账号的后4位，提交上去还有用吗。

hsnilxm

或者说我的空间是否是永久的被冻结了呢，还是说，以后可以用？

开心私塾

验证通过，或者解决，就会重新开通空间。如果不行就退款

hsnilxm

他会自动退款吗？

开心私塾

你自己申请退款，他们如果退款的话会要求你提供支付的交易账号的。

hsnilxm

大哥，他的退款过程应该不会复杂吧？

开心私塾

提供他们要的信息就可以了，论坛hostmonster版块有个教程，你可以参考一下基本格式都差不多。在线客服退款比较快点，邮件或者ticket要比在线退款慢点。