上月18号买的VDS今天申请退款好像被卡了.

jy02379489

Dear yingji sun,

Thank you for contacting online support. We found that the server was purchased on 9/17/2010 and we are only able to provide a refund if the service is canceled within 5 days. This being the case we are unable to provide a refund for the cancellation. If you have any further questions, comments, or concerns please feel free to contact us. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs.

You can reach us by phone at (480) 505-8877 or simply reply to this email.

Please let us know if we can assist you in any other way.

Sincerely,

Jon P.
Online Support Team

意思是说五天内取消才可以申请退款?英语达人在吗