网站有病毒，被停了，要怎么处理？

kevinwu

版主进来看看，这个要怎么处理的，谢谢啦！

收到的邮件如下：

Dear Kevin:

Your web hosting account for bjabc.com has been deactivated, as of 05/26/2010. (reason: terms of service violation - malware/virus)

This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

Although your web site has been suspended, your data may still be available for up to 10 days past the date of deactivation; however, if you do not contact us, after this time, your account and all of its files, databases, and emails will be deleted.

If you feel this deactivation was made in error, or in order to gain access to your account, please call our customer service line as soon as possible at (866) 573-4678.
Please read the following, derived from our Terms of Service agreement, for additional information regarding the matter.

HostMonster.Com uses sophisticated means of security in connection with its services. Notwithstanding the foregoing, it is exclusively the subscriber's obligation to maintain and control passwords to subscriber's web site(s), and subscriber exclusively is responsible for all activities that occur in connection with subscriber's user name, password, and registered domain name(s).

Please review the current copy of our Terms of Service here:
http://www.hostmonster.com/cgi/terms


Thank you,
HostMonster.Com Support
http://www.hostmonster.com
For support go to http://helpdesk.hostmonster.com/
Toll-Free: (866) 573-4678

开心私塾

与hostmonster的安全部门联系一下，看看他们能不能帮你解决，要不你自己清除病毒，然后去hm客服联系。这个要尽快联系客服。

kevinwu

已经联系了，删除了文件；多久才能激活帐号呢？

开心私塾

联系客服就可以激活账号了，这个应该很快的。

kevinwu

好的，非常感谢！

jess22

我的也被他们以同样的理由给禁了。nnd.

kevinwu

Have you secured your account?

这个要怎么回复啊？

开心私塾

他们问你的账户现在安全吗？回答是就可以了。这个找个翻译工具就知道了。

开心私塾

7#
要保证你登陆时你的机器安全，不要动不动就下一些流氓软件。

jess22

刚刚退了部份的钱给我，了清了。