IX申请退款, 要求支付宝ID进行验证如何办呢?

auney

IX申请退款, 今天收到邮件
I am sorry to hear that you wish to cancel your hosting account with us. If you could please provide the Alipay Transaction ID for verification. We will immediately proceed with the cancellation and refund to the according Alipay account.

IX要求支付宝ID进行验证, 我应该如何办呢?

auney

IX的Ticket如下
Hello Auney,

We received your request to change the status of your account to 'Don't Renew'. In our constant efforts to improve our service, we would like to know the reasons for this change, and if there is anything that we can do to retain your business. Your comments are not mandatory but would be greatly appreciated!

Please update this ticket, or give us a call, with any feedback that you may have for us. Thank you Auney!

Angela Austin
Customer Relations Department

我回Ticket如下
Most of my visitors live in China. They sat that my site is too slow.
So, I must request refund.
I require the refund should be returned to the card i paid money to you.
thanks
Auney

auney

刚才IX的Ticket又来了
Dear Auney,

We apologize for the issue and in order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Nastya Zevakova
Customer Relations Dpt.

我要如何回答啊, 求助啊

gypworks526

一楼的，是要你提供给他们的支付宝交易号。
三楼的，是说帮你解决，你要继续回复他们退款。

auney

谢谢版主， 刚才IX又来Ticket。

我这样回答对不对？

gypworks526

transaction ID  交易ID

不是说你的支付宝账户吧。。

auney

那我的transaction ID在哪儿可以找到?
是在IX的控制面板里, 还是在支付宝帐户里?

gypworks526

这个就是你支付宝的交易号。
在支付宝完成交易的时候，会给你一个随机给你的一个交易号。。在支付宝里面查看。

PS：以前退款没有要这个的，可能是如果提供这个，退款时候，在核对地时候，快一点吧。

auney

是不是这个?

gypworks526

应该是这个。。