ix空间申请退款，给我发的邮件什么意思？

hhzwly

Dear zhu guo hao,

The following reply was added to your ticket (1205007) by Kevin V:
Hi Zhu,

Thank you for your update. I am forwarding the ticket to our billing department so that they can place the funds back onto your Alipay accout.

Thanks,

Kevin Van Scoder
Department of Customer Relations

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1205007

******************************
Subject: Cancellation
Account Link: cnshsj.com
Category: Billing
******************************

Your initial inquiry:
<div style="font-weight:bold;font-size:x-small;color:red">This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.</div><div><p><b>Your answers to our questions:</b><br />1. What is the type of your credit card that you would like refunded: - Please Select -
2. What is the last 4 digits of your credit card that you would like refunded:
3. Specify your contact phone number:
</p><p><b>Details given by you:</b><br />Too slow</p></div>

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com

hhzwly

之前也给我发了一封

Dear zhu guo hao,

We would like to inform you about how much was refunded to the following billing profile in your account:

Billing Profile: Alipay
Product ID: #629132
Product Name: Expert Plan

                                               Invoice

Selected billing profile Alipay current balance (USD -18.53)
Credit for unused but prepaid period of Expert Plan, #629132 (Apr-17-2010 / Mar-22-2011) (USD 47.52)
Charge to Alipay account #289611 (USD 0.00)
Selected billing profile Alipay balance after transaction (USD 28.99)

If you have any questions about this feel free to contact us 24 / 7 via our toll free
phone number at 1-800-385-0450 or via Live Chat at http://www.ixwebhosting.com/index.php/pages.LiveChat.
Alternatively, you can also submit a trouble ticket via the helpdesk in your control panel at https://manage.ixwebhosting.com.

Kind Regards,
---------------------------------------
Billing System
IX Web Hosting
https://www.ixwebhosting.com

hhzwly

求各位帮帮忙

gypworks526

他们已经给你退款..

PS:他们发的邮件,不要回复..只要回复ticket就可以了.

hhzwly

但是我的支付宝里没有看到它退的钱呀
而且不回复ticket行不行呢？

gypworks526

说已经退款了，可能是没有到账吧。。

alice

前一封的意思是 Kevin 已经把这个case送去给有关的部门了，也就是说把皮球踢走了。

下面的那封的意思是说要你提供信用卡的号码和最后三位数，还有等等其他的一些资料，这样可以把钱退给你。

强烈建议不要使用IX得服务，拿了钱就把客户不当回事情了。