IX使用面临重大问题,达人进来帮帮我啊!!!

whereyouin

收到一封邮件,内容如下,我英语不太好,实在是搞不明白它们要我做什么?

转移到linux主机?可我弄了,让我付费啊,我才用了半年啊,已经付费过了啊,现在我的站点文件都没了,太气人了...

这到底是怎么回事儿?有人可以帮我看看指点指点我么?谢了啊!!!

内容:

Dear Songgui,

According to our administration team either your account, or a portion or feature of it, has caused an overload on one of our servers. As you are on a shared hosting environment, we must maintain certain levels of performance for all customers on the server. This is monitored by us and we send these notifications out when we notice that a certain account is causing a load on the server degrading performance for everyone else.

The exact problem with your account is detailed below:

Most of the domains under your account are Wordpress blogs with high traffic:
D:\hshome\c273621
D:\hshome\c273621\56ka.net
D:\hshome\c273621\56ka.net\wp-includes

We can not allow these websites to be hosted on Windows shared hosting. You should move all PHP websites to Linux server or VPS. Entire account blocked. Below some stats.

Unfortunately, until this issue is resolved your account will have to remain disabled. Please let us know you intend to do so and we can give you limited access to your account to get this fixed.

You may either log into your control panel with us or access this ticket via the 24/7 help desk or either call in or chat with us and provide this ticket number to our Live Chat or phone representatives.

Kind regards,
Vladimir Rysht
Technical Support.

-------------------------------------------------
Dear Lu,

Thank you for the word to support.

Unfortunately we don't offer free moving service, but we have a Paid offer for this. I will send you a link to a form that you will need to complete. Then our site move team will contact you to discuss all the details. Afterwards they will come out with an exact price from your needs. This way you won't pay even a penny for what you don't need.
Rates start as low as $49 for a web site transfer:
http://www.ixwebhosting.com/index.php/v2/signup.sitedude

Please feel free to contact us if you need further assistance. We are available 24/7.

Respectfully,
Stepan Radibog
Technical Department

gypworks526

之前是你超载吧,要你把PHP的移动到linux或VPS..

他们不提供免费的移动服务的,要你付费才帮你转移.

whereyouin

它们的付费项目是帮我保留数据转移,然后收费

但是现在我所有的数据都已经没了,已经空了啊,我想转移可还是转移不了啊

再说了,我一天的流量顶多300多个IP,能超载么!?

非常匪夷所思啊...

该怎么转移呢?

gypworks526

数据都没有了?
那你要联系他们的客服,问一下了.

关于超载,他们说是你的wordpress这个造成的.

monface

现在怎么感觉ix就是个杯具啊

whereyouin

原帖由 gypworks526 于 2010-4-12 01:07 PM 发表
数据都没有了?
那你要联系他们的客服,问一下了.

关于超载,他们说是你的wordpress这个造成的.

是啊,我的ftp里面什么都没有了,空的,一个目录都没有了,但是后台控制面板里面还可以看见我建立的那些站点

所以我感觉很奇怪啊,当然了,站点都不能访问了


ftp还可以连上,不过是空的了,已经没有任何东西了,哎..............杯具啊,绝对的杯具啊

gypworks526

通过webshell可能看到吗?如果可以从那里操作.

whereyouin

打开用webshell看这个提示"ERROR: Unable to change dir "/"
Check directory permissions"

这个是什么意思?

gypworks526

应访是没有权限了.

可能只有跟他们的客服沟通了..

whereyouin

我现在又又又又又又又在跟它们沟通

沟通了N次了,每次回复的慢的要死不说,根本不给我解决问题

总要我转移到linux服务器或者vps,可我不会转啊,要不就问我要钱

我还有大半年才到期呢,要什么钱啊?????????

哎....版主达人知道我该怎么办么?