版主请给翻译一下 谢谢了（已解決問題）

雨断梦魂

收到了两封邮件请问这是退款了吗？我是支付宝付款，我的支付宝没有实名认证可以收到退款吗？
我们的支援人员对你的要求作出了回应，其中详细说明如下：

讨论债券
支持员工的反应
亲爱的先生或女士，
感谢您联系在线支持你。

在审查这个问题似乎没有进一步的援助，就像是必需的。请让我们知道，如果您有任何进一步的问题，意见，或通过回复此电子邮件的关注。我们的服务部门和电话线24小时，一年365天随时满足您的需求。

您还可以通过以下电话号码我们：
（480）505-8877技术支持，销售和服务
（480）505-8855帐单

请让我们知道如果我们能帮助您在任何其他方式。

真诚的，
马特ṛ
客户服务

 
客户查询
姓名：王wangxiaoli
电话：03986866600
域名：
ShopperID：35235681
购物验证：是
浏览器：IE版本：6.0
问题：???,?????????????????

-------------------------------------------------- ------------------------------


如果您需要这个问题的进一步帮助，请回复此电子邮件或联系客户服务在（480）505-8877和参考[事件编号：8725527]。

请让我们知道我们是由设在这里完成的调查做的事情。

谢谢，
GoDaddy.com公司

下面是第二封：
亲爱的wangxiaoli旺

根据您的要求，以下是从您的帐户，35235681取消所列事项：

赢得虚拟主机 - 豪华 - 每月：dj1122.com在原始收据购买：232952735

如果您觉得此取消已发生错误或需要进一步的帮助，我们的支持人员可以每天24小时，每周7天：

      •在线支持
      •电子邮件：[电子邮件] support@godaddy.com [/电子邮件]
      •电话：（480）505-8877
      •网站：GoDaddy.com公司

请不要回复此电子邮件。电子邮件发送到该地址将不会被回答。

再次感谢您作为一个GoDaddy.com，公司的客户。

真诚的，
GoDaddy.com公司




主机删除了。好像没有退款确认邮件

[ 本帖最后由 雨断梦魂 于 2010-4-4 07:29 PM 编辑 ]

雨断梦魂

请问版主退款成功了吗？

boro

你还是干脆直接贴英语好了

雨断梦魂

这是第一封
Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir or Madam,
Thank you for contacting online support.

Upon reviewing this issue it does not appear as though further assistance is required. Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.

You can also reach us by phone at the following numbers:
(480) 505-8877 Technical Support, Sales and Service
(480) 505-8855 Billing

Please let us know if we can help you in any other way.

Sincerely,
Matt R
Customer Care


Customer Inquiry
Name : wangxiaoli wang
Phone : 03986866600
Domain Name :
ShopperID : 35235681
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : ???,?????????????????

--------------------------------------------------------------------------------


If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8725527].

Please let us know how we are doing by completing the survey located here.

Thanks,
GoDaddy.com, Inc.

这是第二封
Dear wangxiaoli wang,

Per your request, the items listed below have been cancelled from your account, 35235681:

Win Web Hosting - Deluxe - Monthly: dj1122.com Purchased on original receipt: 232952735

If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week:

      • Online Support
      • Email: support@godaddy.com
      • Phone: (480) 505-8877
      • Web site: GoDaddy.com, Inc.

Please do not reply to this email. Emails sent to this address will not be answered.

Thanks again for being a GoDaddy.com, Inc. customer.

Sincerely,
GoDaddy.com, Inc.

kingto

第一封的意思就是，现在看起来没有进一步援助的需求了，如果还有问题，可以联系他们提供的方式

第二封就是说产品已经被取消 如果觉得有错误，请联系support@godaddy.com

雨断梦魂

那是没退掉。主机还删除了是吗?

kingto

因为信中没有提及退款的任何信息 所以我也不敢往下结论
您可以回复咨询他们

雨断梦魂

那回复的邮件怎么写呢，版主可以帮写一封吗？谢谢了

kingto

hello, have you ever sent me the refund money?
thanks.

雨断梦魂

这次是退掉了吗？

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear wangxiaoli wang,

Thank you for contacting Online Support.

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can help any other way.

Regards,
Alfonso P.
Online Support


Customer Inquiry
Name : wangxiaoli wang
Phone : 03986866600
Domain Name : dj1122.com
ShopperID : 35235681
Shopper Validated : Yes
Browser : IE Version : 6.0
Permission to access server : yes
Issue : hello, have you ever sent me the refund money?
thanks.

--------------------------------------------------------------------------------


If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8730549].

Please let us know how we are doing by completing the survey located here.

Thanks,
GoDaddy.com, Inc.