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请求帮助,版主帮帮忙,BH退款问题!看不懂

BlueHost BlueHost 1990 人阅读 | 3 人回复

发表于 2010-3-27 09:57:44 | 显示全部楼层 |阅读模式

昨天我申请退款,今天收到封信,我英文很烂,请帮我看看我下一步需要做什么呢?
顺便说下,购买时送的域名已经转移走了,文件也都不需要了

Re: Contact me: Cancellations‏
发件人:  Bluehost Billing Department (billing@bluehost.com)  
发送时间: 2010年3月26日 17:47:45
收件人: nmpay123@hotmail.com

Please do no include your entire credit card number. Email is not a safe way to transmit an entire number. I will delete the email, so it will not be contained in our correspondence.  Please also confirm you have backed up all necessary files (off-site, somewhere other than our servers) so that we may process the cancellation for your account under the primary domain nmpay.com. When a cancellation is processed, we delete all of the content from the account. This includes emails, files and databases. Once they have been deleted, there is not a possibility of restoration. Once the cancellation has been processed, the refund will be issued back to the credit card/PayPal with which the service was purchased.  If you have any domains registered through us and wish to continue to have Bluehost renew your domains, simply keep your domains on the default auto renew setting. Domain registrations are $10.00 each per year. Privacy is an additional $4.95 per domain per year. All domains kept on the default auto renewal setting attempt renew 15 days prior to expiration. If you do not wish to have the domain(s) auto renew, we can update the settings so that the domain name(s) are set to manual renew or to expire. Please specify.  The hosting cancellation will not be processed until we receive confirmation stating you have made backups. We await your reply. Thank you,Jennifer Billing Specialist888-401-4678Billing@bluehost.com

[ 本帖最后由 cooo999 于 2010-3-27 09:59 AM 编辑 ]

回答|共 3 个

一路同行

发表于 2010-3-27 10:10:06 | 显示全部楼层

让你提交信用卡号码以确认你是账户所有者,并跟他们确定你要退款并取消账户

cooo999

发表于 2010-3-27 14:21:22 | 显示全部楼层

谢谢版主
RAKSmart

kingto

发表于 2010-3-28 18:51:34 | 显示全部楼层

多谢一路
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