Ticket怎么用？

tonkv

由于共享IP被封，我决定购买IP，参考论坛资料，给LP发了一封信。但他的回应，却让我不知道如何办？

我发送给LP的信：
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Hello!

I have bought space,Because the reasons for the firewall,Sharing IP closure.I plan purchase dedicated IP, please the specify purchase means, thank!
User name:*****
E-mail:****@gmail.com

PS:I want to change primary domain name,My new domain name :cicw.org

Thanks!!!

Tonkv

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LP给我的回复：
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Dear ****,

Thank you for registering at Lunarpages' Helpdesk. These are the details you require to be able to access your account:

Username: ******
Password: *****
Email: *****@gmail.com

You can update your details at any time by logging into the helpdesk at https://support.lunarpages.com.

Lunarpages Webhosting
support@lunarpages.com
———————————————第二封——————————————————————————————————

Dear****,

This is an automated response from the Lunarpages Webhosting Support Team to inform you that your question titled:

Hello!

has been received. You may also view the progress of this ticket online at: https://support.lunarpages.com/tickets/view/247699

Your ticket ID is 247699.

Lunarpages Webhosting
support@lunarpages.com
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然后我利用LP给我的ticket ID号登陆上去，但除了我的原信内容外，没有其他的信息。从信内容LP是接受我的问题了，但接下来我该怎么办，是等待，还是继续在ticket里发问。

大漠孤狼

第一次给他们的系统发信，他们会自动给你建立一个帮助中心的帐号，以后就可以用这个账号登录查看了。
第二封信是自动回复的。
等他们回复

tonkv

谢谢！

tonkv

不过到现在，还没有任何回复！