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I am sorry for any possible inconveniences from our side, but please let me explain the situation.
As per our “Any-Time Money Back Guarantee” you are to get a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs:
https://www.ixwebhosting.com/index.php/v2/pages.tos#q1b
Please note that your free domain name i0396.com is to be switched to paid as domains are only free for as long as you retain a hosting account with us, and the sum needed to keep it till expiry date is to be deducted from your refund amount, also we are to deduct a set up fee ($30), as you didn't finish your first billing cycle with us.
As I have calculated there is no refund available for your account. If we can be of any further assistance, please do not hesitate to contact us.
Best regards,
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我是用支付宝买的,刚用了一个多月,还用了一个免费域名,怎么一个域名就要30美元了?我买的是最便宜的那款,年付的。。。
不知道他们怎么算的,扣下来就没有余款可退了?? |
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