版主 我终于又收到回复了 麻烦翻译一下 谢谢了！

b167

是我邮箱中收到的：：

2010年2月5日 0:29:13
Dear bao long, The status of your ticket (1169676) has been changed from On-Hold to Resolved by Anna V.  This update was addedear bao, I have now canceled account as per our 30 days money back guarantee. The total refund amount was $85.92 and it was credited to your Alipay. Please allow up to 24 business hours for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.  Should you have any further questions, please do not hesitate to contact us, we are available 24/7.Respectfully,Anna VasilyevaCustomer Relations Dpt. Click here to login and view the ticket:https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1169676 ******************************Subject: CancellationAccount Link: bbsxnu.cn,bbsxnu.comCategory: Billing****************************** Your initial inquiry:<div style="font-weight:bold;font-size:x-small;color:red">This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.</div><div><p><b>Your answers to our questions:</b><br />1. What is the type of your credit card that you would like refunded: - Please Select -2. What is the last 4 digits of your credit card that you would like refunded: 3. Specify your contact phone number: </p><p><b>Details given by you:</b><br />1. I created several tickets these days, but your response is too slow. Especially, the last ticket has past nealy 72 hours. 2. Most of my visitors live in China. They say that my site is too slow. So, I must request refund.</p></div> Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at http://www.ixwebhosting.com/index.php/pages.LiveChator by telephone at 1-800-385-0450 (international +1-614-534-1961). Thank you! Helpdesk SystemIX Web Hostinghttps://www.ixwebhosting.com

2010年2月5日 0:28:41
Dear bao long,

We would like to inform you about how much was refunded to the following billing profile in your account:

Billing Profile: Alipay
Product ID: #615448
Product Name: Business Plus

Invoice

Selected billing profile Alipay current balance (USD 0.00)
Credit for unused but prepaid period of Business Plus, #615448 (Feb-04-2010 / Jan-28-2011) (USD 85.92)
Refund to Alipay account #283771 (transaction #1171572) (USD -85.92)
Selected billing profile Alipay balance after transaction (USD 0.00)

If you have any questions about this feel free to contact us 24 / 7 via our toll free
phone number at 1-800-385-0450 or via Live Chat at http://www.ixwebhosting.com/index.php/pages.LiveChat.
Alternatively, you can also submit a trouble ticket via the helpdesk in your control panel at https://manage.ixwebhosting.com.

Kind Regards,
---------------------------------------
Billing System
IX Web Hosting
https://www.ixwebhosting.com
---------------------------------------
  2010年2月4日 22:54:46Dear bao long,

The following reply was added to your ticket (1169676) by Thomas G:
Hello,

I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days.

Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service.

If you have requested a cancellation of extra products, we will handle that request after we have processed your hosting cancellation. We thank you for your patience as your request is processed

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1169676

b167

以下是在管理后台的回复：

Thomas G., Thu Feb 4 08:54:44 2010
Hello,

I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days.

Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service.

If you have requested a cancellation of extra products, we will handle that request after we have processed your hosting cancellation. We thank you for your patience as your request is processed  
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Anna V., Thu Feb 4 10:29:12 2010
Ticket Status was changed from On-Hold to Resolved

Dear bao,

I have now canceled account as per our 30 days money back guarantee. The total refund amount was $85.92 and it was credited to your Alipay. Please allow up to 24 business hours for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.

Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.

b167

版主  意思是不是要退款给我啊？？？

b167

2010年02月06日 09:30  即时到账交易 2010020670904747 卖出  Ecommerce,Inc.
Products & Services($85.92)的退款  587.76   交易成功  查看  

支付宝里面已经收到了退款了.
另外他们有一个评分的 我想打一颗星   没有问题吧？？？

gypworks526

是已经给你退了。。

monface

那里有打分的?
LZ没超过30天?全额退款?

gypworks526

我记行好像是在那个ticket的后面，就是在你回复框的左上方，我记得好像有。你去看盾。。

b167

我没有买域名呀！

fuqingjiajia

我 ***的买了域名，还要再交域名费。。100多。。我就不退了。。╮(╯▽╰)╭

gypworks526

以前都是可以在域名的费用中扣除的。你可以问问行不行。。