为什么我IX申请退款5天了也没退- -

ciaus

We agree that this issue existed and we apologize that it took place. We are sorry for all inconveniences caused to you while using our services. In order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Anna Naumenko
Customer Relations Dpt.
回复了一段后，就放在那里了~~~~ 5天了都，还没什么动静！

gypworks526

这个还没有给你转到退款部门的。。
你要再回复说明的要求退款才行。。

b167

我的也是这样  回复了2次 也没有再回复我了   怎么办呢？？继续回复？？

gypworks526

回复一次就可以了，不要多次回复。

binbincz

我也是相同的问题，老是说把问题提交到一位经理来解决问题。。。同求好的解决方法让IX退款给我们啊。

gypworks526

遇到这样回复的，要再继续回复，表明已确定退款，一般都会转到退款处理的。