支付宝申请退款

漫漫长夜

我是支付宝买的ix的主机 我申请退款的时候 理由里 用强调我是用 支付宝 购买的么？


还是他们会 自动把钱退到我的支付宝账户里？？？
我还是需要提交一下我的支付宝账户呢？？？

还有啊 大概多长时间 钱能退到支付宝账户里？？？我从网上看到教程说 支付宝只能申请90天之后退款 那样是不是 就不能退全款了？？？？

gypworks526

说不说用支付宝付款都没有关系。
你用什么支付的，就会退到什么地方。。
不是支付宝只能在90天之后退款，而是只能在90天之内才能退款，超过90天，就不可以退了。

漫漫长夜

90天啊？？？郁闷啊  那 他们说 退到钱了？是怎么回事啊？听他们说 不也没到90天么？？？

gypworks526

什么情况？

如论用什么付款，超过一个月，都不能全额退款的。。

漫漫长夜

哦 不是 超过一个月啊 我用的支付宝 支付的 但是用了现在不到一个月 我怎么才能退到全款呢？？

gypworks526

不到30天，只要提交ticket申请退款就可以了。

漫漫长夜

哎 郁闷啊 我详细说一下 我的状况吧 我是 支付宝付款的 我现在用了 不到30天 我现在要是申请退款 要什么时候 才能收到退款？？？还有 退款信 怎么写啊？？？  

我写了：Most of my visitors live in China, they say my site visit is slow. So I have to refund

他回复：
Hello,

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.

Best regards,
Roman Malichenko,
Technical Support
IX Web Hosting
http://www.ixwebhosting.com  




我又回复： Most of my visitors live in China, they say my site visit is slow. So I have to refund


然后他就没消息了啊 一直就没有消息啊！！！大家帮我分析一下吧 呵呵 谢了！！！

gypworks526

已经帮你转到退款的部门了，在等等应该就可以了。