IX主机退款是否成功了？

bob3

我用论坛的秘密链接买的主机，2009.12.31号买的，速度太慢，负荷大，昨天退了，他们给我发2个邮件，本人E文不好，是不是成功了，麻烦大家看下，谢谢。


电文如下：
1:  
Dear zhang zheli,

A new trouble ticket (#1167329) was created in your account.

**********************************
Subject:
Account Link: 66668.tk
Category: Billing
**********************************

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1167329

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. You can view the ticket after logging in at the following URL:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1167329

Alternatively, you can reach us  via 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or  via telephone at 1-800-385-0450 (international +1-614-534-1961).

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com


2:


Dear zhang zheli,

The status of your ticket (1167329) has been changed from Open to On-Hold by Tanya Z.

This update was added:
Dear Zhang,

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (eChat, Merchant Services, SpamGaurd, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Tanya Zhovtobryukh
Customer Relations Dpt.


Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1167329

******************************
Subject: Cancellation
Account Link: 66668.tk
Category: Billing
******************************

Your initial inquiry:
<div style="font-weight:bold;font-size:x-small;color:red">This is an entry CREATED BY OUR SYSTEM. It includes all the information given by you when creating this ticket in your Control Panel.</div><div><p><b>Your answers to our questions:</b><br />1. What is the type of your credit card that you would like refunded: - Please Select -
2. What is the last 4 digits of your credit card that you would like refunded:
3. Specify your contact phone number: 15605678123
</p><p><b>Details given by you:</b><br />How are you, as I am here, the causes and gateways, regional, IPS and other reasons, visit the Web site with your host is slow, perhaps in your local access is fast, but we are slow here. Ask you to help me a refund, thank you.</p></div>

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com





w我回复第2封;说速度慢，请退款给我~~~

gypworks526

第二封，是说，已经给你转到退款部门处理。

bob3

就是 说等等就可以退款了 ？
我用的不到30天，应该是全款退吧？？

gypworks526

是的，30天全额退款。

fansfan

不知道 收到第2封信之后 还要等几天？

我已经等了一星期了。！

gypworks526

一般情况下，三到五个工作日，但也有的7到9天处理好的。