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A technician responded to your ticket with:
Hello, On my routine monitoring I have noticed that your account was utilizing excessive resources on the server: Tiberius: CPU / Memory workload Statistic Date %CPU %Memory 10/13/2013 3.00 0.34 10/14/2013 4.00 0.44 10/15/2013 4.00 0.40 10/16/2013 5.00 1.01 MySQL Usage Statistic Date Total Connections CPU Time Bytes Received Bytes Sent 10/13/2013 13612 173 50.76 MB 2.36 GB 10/14/2013 17372 230 59.85 MB 2.51 GB 10/15/2013 16226 220 54.11 MB 2.43 GB 10/16/2013 19837 182 80.40 MB 3.57 GB As a result we have temporary suspended your account in order to protect the server's stability and functionality. Please understand that we are just trying to preserve the quality of our services, we are very sorry for any inconveniences, we value you as our customer and we hope to work together towards a mutually beneficial solution. Here are the most common causes for high usage and our recommendations: - Your scripts are not upgraded: you may have not upgraded your scripts yet, as older versions of the scripts can have bugs in them that would cause high CPU and Memory usage. - Your scripts are configured incorrectly: you might need to check your scripts' configuration for any tweaks of settings available that might influence the usage, as a single wrong setting might do a whole lot of harm. - Your add-ons are misbehaving: some add-ons might cause high load because they were badly written. You might consider disabling them or finding alternatives for some add-ons. In the usage mitigation process you may want to disable all your add-ons that do not affect the very basic functionality of your website (scheduled back-ups, fancy statistics, additional functions etc). After your account’s usage was stabilized we may begin enabling them one by one and identify the problematic one. - You might need caching: a caching plugin will help in most cases as it will serve pre-generated html pages instead of using the resource intensive PHP scripts to generate the same page over and over again for different visitors of the site (for WP – WP super cache). - Bots are flooding your site: your pages might have been found by spam bots that try continuously to send messages via your contact form, or add various comments to your items and such, depending on your site's configuration. An implementation of a CAPTCHA system would be useful to keep bots out of your pages, while checking for the highly accessed webpages using the tools provided by LPCP. - Robots are indexing your website, you may want to use a robots.txt file in order to manage this process. More information about it at: http://www.robotstxt.org/ . - You should, also, audit your crons if any and optimize / (re)set them accordingly to reduce the usage - Your account might be exploited: using a badly written extension / plug-in or an old / not recently update CMS (Content Management System) (like Joomla, WP etc), the hackers or the script-kiddies can find their way to your files (and system’s resources) endangering the entire shared environment. Please proceed the required analysis on your databases and the scripts (maybe their work flow can be optimized) via which they are modified and try to reduce the number of MySQL queries / minute, stop the spamming robots (if any) by using a captcha system, check your raw logs and web statistics for any indexing robots and block them (if any) via a .htaccess file., also you can further audit your databases / tables and discover which ones are most frequently used and how in order to obtain the necessary information to issue the appropriate changes. In order to consult your account's detailed web-statistics you may use the Webalizer (Web Statistics) tool from your LPCP. You will find the most requested web pages or sub-pages (or resources), the IP addresses that are responsible for most of your web pages' hits, the hits / day or / month and other useful information. We do not possess usage statistics for the each website, but only for the entire account. Also, we kindly recommend to upgrade your package to a dedicated server, please take the time to review our offer from http://www.lpwebhosting.com/hosting/enterprise/dedicated Please take into consideration the advantages that a dedicated server might bring for your organization (or personal interest), it will be a solid base for any future initiatives and will permit various uses, will provide a more stable, scalable environment along with a much better support and monitoring. Also here are some information on how to optimize a MySQL database using phpMyAdmin: It is always a good idea to keep your databases' tables optimized. Fortunately, making this optimization is quite easy when using the phpMyAdmin tool available in cPanel. To perform the optimization, log in to your phpMyAdmin and select the database whose tables you wish to optimize. A list with all the database's tables will appear. Tick the tables you wish to optimize, or simply click [Check All] to select all tables. From the [With selected:] drop-down menu choose Optimize table. This will execute the OPTIMIZE TABLE SQL query on the selected tables and they will be updated and optimized. We appreciate your attention to this matter so please let us know how would you like to proceed. We have scheduled a phone call from one of our system administrators for you. Should you have any questions prior to this call, you may reply to this ticket, or call us directly at 877-586-2772 ext. 4225 Monday-Friday 7:00am-7:00pm Pacific Time. If you choose to contact us by phone, please have your account username and this ticket number for reference. Kind Regards, -- Bogdan Abageru Junior System Administrator I - System Administrator Team Website: http://lunarpages.com Email: support@lunarpages.com Phone: 1-714-521-8150 Community - http://www.lunarforums.com Tutorials - http://www.lunarpages.com/tutorials/ Phone: 1-877-586-2772 option 1 (US/Canada) Phone: 0800-072-9150 (United Kingdom) Phone: 1-714-521-8150 (Outside US/Canada) Fax: 1-714-521-8195
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