急啊！账户被暂停后申诉全过程为什么打回原形？？

fuxianwen

第一步：

首先他们给我发了一份超资源信件！叫我登录面板修改脚本及文件 但是我登录不进去！

第二步:
我就发邮件要求给我打开账户！他们回复叫我提供一些验证信息！

第三步：

我提供完成所以验证信息后 他又给我来一封邮件内容如下：

Hello Xianwen,

Thank you for contacting Lunarpages helpdesk.

I have checked the ticket [Ticket #1738093] where the account was suspended and see that one of our techs has responded with additional information. I am copying his reply here for your review;

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Hello,

During routine server monitoring we have noticed that your account is using excessive resources. This is a shared hosting environment and we cannot allow any one account to utilize the majority of available resources. In this case we've been forced to temporary suspend your account as it was causing high load to the server affecting all the services that were running.

For more information, here is your account's average resource usage for today:

Domain: wenzhangwang.org
User: wenzh2
%CPU: 16.24
%Memory: 3.05

Additionally, here are MySQL queries that were causing load on the SQL server:

821732 | wenzh2_wenzhang8 | pi.lunariffic.com:46971 | wenzh2_wenzhang8 | Query| 5 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 829047 | wenzh2_wenzhang8 | pi.lunariffic.com:38890 | wenzh2_wenzhang8 | Sleep| 0 | | |
| 834828 | wenzh2_wenzhang8 | pi.lunariffic.com:39394 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 843116 | wenzh2_wenzhang8 | pi.lunariffic.com:42846 | wenzh2_wenzhang8 | Query| 2 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 849887 | wenzh2_wenzhang8 | pi.lunariffic.com:43501 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 856285 | wenzh2_wenzhang8 | pi.lunariffic.com:35879 | wenzh2_wenzhang8 | Query| 5 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 862458 | wenzh2_wenzhang8 | pi.lunariffic.com:36559 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 869000 | wenzh2_wenzhang8 | pi.lunariffic.com:44721 | wenzh2_wenzhang8 | Query| 2 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 875460 | wenzh2_wenzhang8 | pi.lunariffic.com:45673 | wenzh2_wenzhang8 | Query| 0 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 881278 | wenzh2_wenzhang8 | pi.lunariffic.com:46628 | wenzh2_wenzhang8 | Query| 3 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 886322 | wenzh2_wenzhang8 | pi.lunariffic.com:54023 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 892213 | wenzh2_wenzhang8 | pi.lunariffic.com:54935 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 898979 | wenzh2_wenzhang8 | pi.lunariffic.com:59717 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 905579 | wenzh2_wenzhang8 | pi.lunariffic.com:60725 | wenzh2_wenzhang8 | Query| 7 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 912174 | wenzh2_wenzhang8 | pi.lunariffic.com:43551 | wenzh2_wenzhang8 | Query| 2 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 918788 | wenzh2_wenzhang8 | pi.lunariffic.com:44125 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 925611 | wenzh2_wenzhang8 | pi.lunariffic.com:47253 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 932078 | wenzh2_wenzhang8 | pi.lunariffic.com:47900 | wenzh2_wenzhang8 | Sleep| 0 | | |
| 940671 | wenzh2_wenzhang8 | pi.lunariffic.com:48744 | wenzh2_wenzhang8 | Query| 2 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 947418 | wenzh2_wenzhang8 | pi.lunariffic.com:34655 | wenzh2_wenzhang8 | Query| 2 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 953732 | wenzh2_wenzhang8 | pi.lunariffic.com:35256 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 960160 | wenzh2_wenzhang8 | pi.lunariffic.com:38711 | wenzh2_wenzhang8 | Query| 0 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 969693 | wenzh2_wenzhang8 | pi.lunariffic.com:39819 | wenzh2_wenzhang8 | Query| 0 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 976322 | wenzh2_wenzhang8 | pi.lunariffic.com:60427 | wenzh2_wenzhang8 | Query| 3 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |
| 982739 | wenzh2_wenzhang8 | pi.lunariffic.com:33030 | wenzh2_wenzhang8 | Query| 1 | Sending data | Select id From `dede_arctiny` arc where arc.arcrank > -1 And ( arc.typeid = '9' OR CONCAT(',', a |

Please use your default login details for cpanel at http://eternal.lunarbreeze.com:2082 to change any scripts and verify that all scripts within are of your own placement.

Please check all scripts within the account to verify that they are updated to the latest and safest versions from the publisher.

Currently, your account is more suitable for our dedicated hosting. If you would like more information about our dedicated plan, please visit http://lpdedicated.com

Thank you!
--
Kind Regards,
Gabriel Paiu
Junior System Admin I - System Administrator Team
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I hope this information is helpful.

If you have any further questions, please feel free to contact us back again.

Kind Regards,
Joe Limtong
CSR Team

Helpdesk - Support@lunarpages.com
Support forums - http://www.lunarforums.com
Telephone: 1-714-521-8150 , Fax: 1-714-521-8195
24 hour Network Status Line: 1-562-697-8106



我翻译了下 大概他的意思说 ：他们技术已经给我提供了帮助就是叫我去登录他提供的地址 也就说又回到了 第一步！


然后我刚才又发了一个回复 意思就是说： 我无法登陆进去要求给我开通！然后说了一句是否你们技术没有给我打开！


现在等待中.......刚才2分钟就回复现在 半个小时都不回复！

一路同行

是发邮件的还是提交ticket？你可以登录到ticket里回复

fuxianwen

我就是直接回复的 TICKT ！回着回着就不甩我了！今天我就提交的新的 问题不知道会不会回复我！！！可惜我上面还有一些客服的网站和自己已经赢利的网站 数据一直拉不出来！

一路同行

最起码，数据会给你备份的，和他们沟通的时候语气和蔼一点就好办事多了