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For the past year, I have had a hosting account with Lunarpages on the Celaneo server, and this thread will be used to picture my experiences with them.
We run a vBulletin forum that has a very small amount of users (rarely if ever more than 5 online at a time, guests/spiders included).
It was a Windows plan because we needed MS-SQL query possibilities. - Site Stability:
Almost non-existant. Randomly, the page doesn't even load - just displays a blank page. Up to 5 refreshes needed to make it load. Loading times were always 25+ seconds. - FTP:
Slow.
If you download large files (1MB+) as a part of a batch transfer, the batch transfer will stop after that file due to the FTP service not giving the proper info back to the client. Their support and FAQ information regarding this issue solved nothing.
Same problem with uploading. In addition, uploading and overwriting files will always give "Transfer failed." message, but the file was uploaded properly. - Control Panel backup options:
Backup feature locks up. It will lock your entire domain (as you are told), but the page will display a message indicating completion when in fact it wasn't. The backup does still run, but it takes 3 hours to back up a set of vBulletin files and its database.
Using any other form of backup feature (vBulletin's, both download and file backup, or phpMyAdmin) fails because the pages take 15 minutes (!) to load only to produce a file that contains php timeout errors. - Support:
Equal to worthless. Their FAQ either does not solve the problem the Q presents, or it does not contain the proper information. Takes a full day or more to get an answer on a support ticket, only to find they didn't actually read your ticket and just paste some standard RTFM reply.
I have experienced some pretty bad webhosts in my time, but Lunarpages takes the cake.
You may luck out and end on a server where their services actually deliver, but I for one wouldn't risk it.
All the problems described in this post was reported within a week of purchasing the hosting account, but they persisted throughout the entire year.
If you need a host to display HTML files and maybe some small GIF files, then Lunarpages may very well do that job for you. However, if you need anything involving databases (even something as small as a forum with only 100 posts to its name), steer clear of Lunarpages! |
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